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Pemo is a spend management platform for SMEs across MENA, headquartered in DIFC, Dubai. The platform provides corporate cards, expense automation, bill pay, and accounting integrations. Backed by $18M+ in funding and named in Forbes ME Top 50, Pemo is scaling from $10M ARR toward $100M ARR.
You will own a portfolio of key accounts—including partnership-sourced and mid-market customers—representing Pemo's largest and most complex clients: multi-entity groups, finance teams with multiple approvers, and companies running month-end close on Pemo. Your mandate is retention, growth, and turning these customers into vocal references.
Key responsibilities include:
- Own the full customer lifecycle from sales handover through activation (KYB, wallet funding, card issuance, expense policies, accounting sync, first month-end close) to renewal and expansion.
- Drive adoption across the full platform: corporate cards, bill pay, approvals, multi-entity setup, and accounting integrations.
- Manage retention and expansion against a net revenue retention (NRR) target; run the renewal process end-to-end and identify upsell and cross-sell opportunities.
- Lead executive-level quarterly business reviews (QBRs) connecting Pemo's value to customer growth and financial goals.
- Build and execute tailored account success plans aligned to each customer's goals, risks, and growth trajectory.
- Act as a trusted advisor to senior stakeholders (CFOs, finance leads, founders), providing consultative, data-driven recommendations to deepen adoption.
- Identify churn risk early using usage, spend, and support signals; coordinate cross-functional intervention.
- Partner closely with Sales, Product, and Compliance; represent the voice of key accounts internally to shape roadmap and process.
The company emphasizes lean, high-ownership roles: they prefer one person doing the work of five (with matching pay) over five people doing the work of one. You will have direct access to CFOs and founders, and the team is being built to US SaaS standards.
REQUIREMENTS:
- 5+ years of experience in Customer Success, Account Management, or similar client-facing role, with a track record managing large, complex, or enterprise-grade accounts.
- Proven ownership of renewals and expansion within a portfolio of strategic accounts against clear NRR or retention targets, ideally in SaaS, fintech, or spend management.
- Experience working with customers in the UAE market.
- Comfortable engaging senior stakeholders (CFOs, finance leads, founders) and running executive-level business reviews.
- Strong commercial instinct: able to spot expansion and risk signals early and act on them.
- Data-driven mindset; able to turn usage and account data into clear narrative and action plan.
- Experience with CS/CRM tools (Vitally preferred); familiarity with HubSpot, Salesforce, Zendesk, Intercom, or similar.
- Finance, accounting, or ERP background (NetSuite, Xero, QuickBooks, Zoho) is a plus; experience with spend management, corporate card, or expense software is a plus.
- Excellent communication, negotiation, and presentation skills.
- Bachelor's degree in Business Administration, Communications, or related field (or equivalent experience).
- Fluency in English; Arabic is a must. Hindi/Urdu are a strong plus; Tagalog, Russian, or other languages widely spoken in the UAE are also useful.
- Comfortable with regular on-site visits to key customers across the UAE.
