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Enpal is building an integrated platform for decentralized energy solutions—solar installations, battery storage, EV charging, smart meters, and heat pumps—powered by an AI-driven platform (Enpal.One) that intelligently networks thousands of systems and optimizes energy trading at the market level.
As a Junior Operations Specialist, you will be a critical operational bridge between Enpal's sales partners and internal teams. This is not a sales role; instead, you will solve operational challenges, coordinate processes, and ensure that partners and internal stakeholders can work efficiently.
Key Responsibilities:
- Support and coordinate sales partners on operational questions and day-to-day challenges
- Serve as direct contact for sales partners and internal teams, addressing concerns quickly and solution-focused
- Process and resolve operational cases throughout the sales cycle—from lead handoff through deal closure and post-sale execution
- Coordinate with internal teams across functions when solving partner issues requires cross-functional input
- Monitor processes and KPIs to identify deviations early and flag potential problems
- Identify process improvement opportunities and support optimization of operational workflows
- Own discrete operational projects and gradually assume greater responsibility within the team
You will work in Berlin-Friedrichshain in a modern office environment with a diverse, international team of 65+ nationalities. The company emphasizes transparent communication, short decision cycles, open feedback culture, and strong team spirit.
Requirements:
- Approximately 2 years of professional experience in Operations, Customer Success, Account Management, Partner Management, Sales Support, or comparable field
- Native-level German (C2 minimum)—you will communicate daily with German-speaking sales partners and stakeholders
- Strong English proficiency—you will work with international internal teams
- Hands-on, solution-oriented mindset with pragmatic problem-solving approach
- Strong communication and service orientation; ability to interact confidently with diverse stakeholders
- Structured and reliable; capable of managing multiple parallel tasks, setting priorities, and driving topics independently
- Quick learner who enjoys understanding new processes and systems and solving problems
- Team player who collaborates across functions and is motivated to improve processes together
Note: You do not need to meet every requirement. If you believe you are a good fit and eager to develop, applications are welcome.
