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APEXX is an independent, enterprise payment orchestration platform serving global merchants including Jet2, TUI, Ryanair, CarTrawler and Hotelbeds. The company connects merchants to 200+ acquirers, 150+ alternative payment methods and 10+ BNPL providers through a single integration, with proprietary routing and optimization technology.
You will own and evolve APEXX's Atlassian environment end-to-end, serving Engineering, Product, Customer Experience and operational teams. Jira is central to how work is planned, tracked and delivered across the organization, and you'll ensure it remains well-structured, secure, scalable and genuinely useful as the business grows.
Key responsibilities include:
- Administer Jira projects, workflows, issue types, screens, fields, permissions, notification schemes, boards, filters and dashboards
- Design scalable workflows by working directly with teams to translate operating processes into simple, effective configurations
- Build Jira Automation rules and integrations to remove repetitive work and improve data quality
- Establish governance standards for project creation, custom fields, workflows, permissions and naming conventions
- Manage user access, groups, project roles and permission schemes with least-privilege principles
- Configure and maintain integrations with GitLab, Slack, Confluence and other engineering and business systems
- Build dashboards and reporting for visibility into delivery, workload and operational trends
- Support Jira Service Management configuration including request types, queues, SLAs and service workflows
- Identify and eliminate duplicate or unused configurations to continuously simplify the environment
- Maintain compliance and audit requirements for PCI DSS, SOC 2 and ISO 27001 environments
- Troubleshoot configuration, workflow, permission and integration issues
- Document administration standards, configuration and user guidance
- Train users and project administrators to maximize Jira value while maintaining governance
- Work across UK and India teams to continuously improve workflows
This is not a ticket administration role. You'll partner with teams to understand their needs, design maintainable solutions and enable them to work more effectively.
REQUIREMENTS:
- Strong hands-on experience administering Jira in production business environments supporting multiple teams and projects
- Deep understanding of Jira administration: workflows, schemes, custom fields, screens, permissions, issue types, boards, filters and dashboards
- Experience designing Jira configurations for Software Development, Agile/Scrum/Kanban or technology delivery teams
- Practical experience building and troubleshooting Jira Automation rules
- Strong understanding of permissions, roles and access control with security-conscious administration
- Experience managing or supporting Jira Service Management (JSM) including request types, queues, SLAs and service workflows
- Comfort with Confluence and the wider Atlassian ecosystem
- Experience integrating Jira with engineering and collaboration tools such as GitLab, Slack and QA automation tooling
- Strong analytical and problem-solving skills for investigating workflow, automation and integration issues
- Ability to favor simple, maintainable solutions over over-engineered configurations
- Clear written communication and documentation skills, explaining technical configuration to non-technical users
- Ability to work independently, prioritize requests and balance immediate needs with long-term platform health
- Productive and critical use of AI tools to accelerate administration, documentation and problem-solving
NICE TO HAVE:
- Atlassian certifications or equivalent demonstrable Jira administration expertise
- Experience administering Jira Cloud in growing or enterprise organizations
- Experience with Atlassian REST APIs, webhooks or scripting for automation and integration
- Familiarity with ScriptRunner or other Atlassian Marketplace applications
- Confluence administration experience including permissions, spaces, templates and governance
- Experience administering Jira for Engineering, Product, ITSM or Customer Support organizations
- Familiarity with GitLab development workflows, CI/CD and software development lifecycle practices
- Understanding of SSO, SAML, SCIM and identity management in enterprise SaaS environments
- Experience in PCI DSS, SOC 2, ISO 27001 or similarly controlled environments
- Experience in scale-up, FinTech or payments businesses working across UK and global teams
