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Nivoda is a global jewelry marketplace connecting retailers and suppliers across diamonds, gemstones, and finished jewelry, powering over $300M in annual transactions. The company is digitizing a $350B industry through technology, data, and automation.
As Jewelry Operations Manager reporting to the VP Fulfillment, you will drive operational excellence across production efficiency, speed, quality, and cost optimization. Your core mission is ensuring customer inquiries are quoted and fulfilled at record speed while maintaining the highest product quality standards and optimizing pricing through strategic vendor partnerships.
Key responsibilities include:
**Speed & Efficiency:** Drive inquiry-to-quote turnaround under 12 hours. Streamline workflows between CAD design, production, and sales teams. Optimize Made-To-Order delivery to under 3 weeks average. Identify bottlenecks and implement automation or vendor improvements to accelerate production cycles.
**Quality Control:** Maintain jewelry return rates below 1% annually through robust QC practices. Collaborate with factories on quality specifications. Conduct regular reviews and feedback loops to prevent customer issues.
**Vendor & Partner Management:** Communicate with manufacturing partners to ensure consistent quality and timely production. Track and enforce SLAs aligned with delivery, pricing, and quality goals.
**Pricing & Cost Optimization:** Partner with sourcing and procurement to secure best-in-market pricing while meeting margin targets. Support initiatives to increase FARPU through optimal product mix, SKUs, pricing, quality, and speed.
**Cross-Functional Collaboration:** Partner with in-house design team (Corel, CAD) to improve speed and accuracy of jewelry renderings. Work closely with sales and customer success teams to align production timelines with customer expectations. Conduct workshops with key customers to understand their processes and identify improvements.
**Data & Reporting:** Leverage data tools (ThoughtSpot, Excel, BI dashboards) to track inquiry fulfillment, production speed, and returns. Use insights to drive continuous improvement.
**Requirements:**
- 5+ years' experience in jewelry manufacturing, supply chain management, or production operations (luxury or fashion experience preferred)
- Strong background in production planning, vendor management, and quality control
- Proven success improving speed, quality, and cost in fast-paced environments
- Excellent negotiation, communication, and relationship management skills
- Data-oriented mindset with proficiency in Excel, BI tools, or analytics platforms
- Strong leadership and problem-solving capabilities
