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Precisely is a global leader in data quality, data enrichment, and location intelligence, helping thousands of trusted brands make confident decisions with reliable data. The company is AI-first, embedding artificial intelligence throughout product development and problem-solving.
This role focuses on investigating customer-reported issues, performing root-cause analysis, navigating complex Java codebases, and developing production-ready code fixes. You will work directly with customers to resolve escalations, debug challenging problems, and deliver high-quality solutions that improve product stability and performance.
Key responsibilities include:
- Defining, analyzing, and resolving customer escalations in a timely and accurate manner
- Investigating and resolving complex customer escalations using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosis
- Providing periodic updates to customers, co-workers, and management on issue status
- Documenting complex issue resolutions for customer and internal reference
- Delivering production code fixes end-to-end, from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validation
- Contributing to product enhancement development work after gaining product experience
- Assisting team members with complex issues to build their experience
- Navigating large, unfamiliar codebases quickly using AI tools to assess defect blast radius and identify safe fix paths
- Contributing to, reviewing, and maintaining knowledge base content and product documentation
- Participating in periodic after-hours and weekend on-call coverage on a rotational basis
The ideal candidate thrives on solving complex technical problems in large-scale enterprise applications and enjoys working in a fast-paced environment.
Requirements:
- 2–5 years of software engineering experience
- Excellent communication (oral and written), analytical, and troubleshooting skills
- Operating system experience in one or more of: Linux, UNIX, Windows
- Proficiency with Java frameworks and technologies: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, JUnit, XML, JSON
- Experience with protocols: AS2/4, HTTP(S), FTP(S), SFTP, REST/APIs, RNIF, EBICS
- Cloud experience in one or more of: AWS, Azure, Google Cloud, IBM, RedHat
- CI/CD tools: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHub
- Database experience with one or more of: Oracle, DB2, MS SQL, MySQL
- Ability to read and code in object-oriented languages, preferably Java
- Experience with JDBC, JDK, JVM stack traces
- Strong understanding and experience executing static and dynamic security scans, fixing vulnerabilities
- Aptitude to prioritize and handle multiple issues simultaneously
- Strong attention to detail and accuracy
- Ability to work independently and collaboratively in a team environment
- Demonstrated experience using AI-assisted development tools (GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrails
- Hands-on experience with spec-driven or agent-assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviews
