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ARX Robotics builds autonomous ground systems for defense applications. As IT Systems & Support Administrator based in the Kyiv office, you will serve as both a trusted local IT point of contact for the Ukrainian team and a core contributor to global IT operations, reporting to the Engineering Manager in Germany.
Key responsibilities include: administering Okta identity management (users, groups, MFA enforcement) and Google Workspace; deploying, configuring, and maintaining endpoints across all regions using Workspace ONE with focus on patching and compliance; triaging and resolving IT incidents and service requests through Jira Service Management; building and maintaining technical documentation and knowledge bases; managing global IT asset inventory and hardware lifecycle; enforcing IT security policies and software deployment standards; serving as primary on-site IT contact in Kyiv for hardware setup, OS/application troubleshooting, and physical onboarding/offboarding; and maintaining local site infrastructure including Wi-Fi, switches, firewalls, and physical security systems in coordination with HQ Infrastructure Team.
Required qualifications: 3+ years hands-on experience in system administration, identity management, or multi-site IT support; practical experience with Jira or similar ticketing platforms and strong documentation skills; solid administration skills in Google Workspace and Okta (SSO, MFA, user lifecycle management); experience with Workspace ONE or comparable enterprise MDM solution; core network troubleshooting skills (TCP/IP, Wi-Fi, firewalls); strong sense of ownership and ability to work independently under remote management; fluent English (written and spoken); Ukrainian fluency for effective day-to-day support.
