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Tuum is a next-generation banking platform enabling fintech companies and banks to rapidly offer seamless, tailored financial services. The API-based core banking platform consists of flexible, independent modules covering retail and business banking capabilities. Founded in 2019 and headquartered in Tallinn, Tuum is backed by major investors including Citibank, BlackFin Capital Partners, Karma Ventures, Portage Ventures, SpeedInvest, and CommerzVentures.
You will be the first point of contact for IT requests across the company, serving as a hands-on, service-oriented professional focused on fast, clear resolution. Working closely with the IT & Security Operations Lead, you will escalate architecture or security-related issues while learning the tools and baselines in use.
Key responsibilities include:
- Own the internal IT request queue: respond same-day, resolve, and close the loop in writing
- Run joiner, mover, and leaver processes end-to-end: device preparation, account creation, application access, and same-day removal when someone leaves
- Handle access and software license requests through the approval process
- Manage the hardware lifecycle: ordering, inventory, repairs, and secure disposal
- Provide first-line support for the managed device fleet under established baselines
- Keep office IT running: meeting rooms, printers, network, and AV systems
- Maintain runbooks and the asset register
- Escalate security-related issues to the IT & Security Operations Lead
The role offers hybrid working (3 days per week in office), a 4-day work week during summer months (June–August), competitive salary, Tuum stock options, private health insurance or wellness compensation, and career growth opportunities within a scaling organization.
Requirements:
- 1–2 years in IT support (or strong internship experience) with clear appetite to learn
- Confident supporting end-user devices in a centrally managed environment
- Comfortable with cloud productivity suite administration, not only as a user
- Familiar with single sign-on and device management concepts (specific tools are learnable)
- Strong written communication; ability to document, close tickets, and keep people informed
- Clear English; Estonian is a plus for office-side work
- Calm and friendly demeanor with colleagues
Bonus qualifications:
- Experience with a service desk or ticketing tool
- Exposure to an enterprise identity provider or device management platform
- Basic scripting or workflow automation
- Basic knowledge of meeting-room AV
- Awareness of ISO 27001, SOC 2, or PCI DSS compliance and access removal procedures
