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Salary: USD 100,000 - 115,000 / annual
Melio, a B2B payments platform, is seeking an IT Specialist to support hundreds of engineers, data, customer experience, risk, and go-to-market staff across Tel Aviv, New York, and remote locations. This is a hybrid role based in NYC with a 3-day in-office requirement.
You will own identity and access management, device management, SaaS administration, AI tooling governance, workplace IT support, and automation initiatives. Key responsibilities include:
**Identity & Access:** Administer Jamf for device management, manage Okta for identity and access control, support user provisioning/deprovisioning, and maintain access controls across business tools and infrastructure.
**SaaS Administration:** Manage Google Workspace (groups, shared drives, calendars, Meet rooms), Slack Enterprise (channels, Slack Connect, app approvals, workflows), GitHub org/teams/apps/tokens, Jira/JSM, Notion, Figma, Miro, Zoom, Bitwarden, and data/engineering tools like Snowflake, Redash, Tableau, Monte Carlo, Datadog, LaunchDarkly, PagerDuty, FullStory, Postmark, and Zendesk.
**AI Tooling:** Operate Claude Enterprise (SSO, spend limits, connectors/MCP allow-listing, model policy) and support Devin, Cursor, Glean, Naboo, and similar tools. Collaborate with AppSec on approval workflows for new connectors, Slack apps, and Chrome extensions.
**Workplace IT & A/V:** Support office Wi-Fi, printers, meeting-room AV, door access, and guest networks across NYC locations, working with vendors as needed.
**Automation & Continuous Improvement:** Build and maintain automations using Slack workflows, Zapier, and scripts against Okta, Slack, GitHub, and Google Workspace APIs for onboarding, access requests, spend approvals, and reporting. Write runbooks and FAQs, analyze ticket trends, and participate in company-wide projects including migrations, tool rollouts, and security initiatives.
Success is measured by faster first-response and resolution times, fewer repeat tickets through root-cause fixes and automation, clean joiner/mover/leaver processes with audit trails, and smooth migrations with proactive communication.
**Requirements:**
- 3+ years in IT, systems, or IAM engineering at a SaaS or cloud-first company
- Hands-on Okta administration (SSO, SAML/OIDC, lifecycle, MFA) with strong troubleshooting of authentication issues
- Google Workspace admin experience and Slack admin experience
- macOS fleet management with Jamf or comparable MDM
- Practical scripting/automation (Python, Bash, or Node) and comfort with REST APIs
- Working knowledge of AWS and/or GCP IAM, secrets management, and service-account hygiene
- Calm, ownership-driven communication with non-technical users and good ticket hygiene
**Bonus Skills:**
- Twingate or similar ZTNA/VPN; Apono or other JIT access tools
- Experience in post-acquisition or multi-tenant identity migrations
- GitHub org administration; Jira Service Management; Terraform for Okta/Google
- CrowdStrike, Wiz, or similar endpoint/cloud security tooling; browser-security tools
- AI/LLM platform administration and MCP/connector governance
- Wi-Fi and network knowledge: troubleshooting connectivity, DHCP/DNS, VPN, office wireless (Meraki), multi-location support
