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RavenPack is a leading big data analytics provider for financial services with 20 years of experience, now expanding into generative AI tools for finance. The company serves hedge funds, banks, and asset managers globally, with offices in New York, Madrid, and Marbella.
As IT Operations Team Lead, you will manage both the technical delivery and people leadership of the IT Support function. The role is split 50/50 between hands-on technical work and team leadership.
Hands-on Technical Responsibilities (50%):
- Serve as the senior escalation point for complex incidents and service requests
- Administer and maintain core IT systems, identity platforms, and endpoint tooling
- Perform endpoint, identity, and access management tasks including onboarding, offboarding, and access reviews
- Build and improve automation and scripts using PowerShell, Python, and Bash to reduce manual effort
- Validate tools, dashboards, and integrations across the infrastructure
- Contribute to vulnerability remediation and security hygiene on managed endpoints
Team Leadership Responsibilities (50%):
- Plan team capacity, workload, and growth; assess capability gaps
- Set priorities and oversee bi-weekly sprint and quarterly planning cycles
- Mentor, coach, and develop engineers through regular 1:1s and touchpoints
- Produce stakeholder and leadership reporting (MBR, QBR, ABR)
- Manage stakeholder and vendor relationships
- Approve or shape changes, projects, and execution priorities
- Support departmental growth, workforce management, and recruitment
- Manage escalations and remove blockers to delivery
- Oversee change management approval and service management governance
- Plan equipment budgets and assess technology utility, adoption, and ROI
- Communicate clearly and consistently with stakeholders across the business
Key Technologies:
- Service Management: Jira Service Management, Jira, Confluence
- Identity & Access: Okta SSO, AWS IAM Identity Center, AWS IAM
- Endpoint Management: NinjaOne, CrowdStrike Falcon, Google MDM, Vanta
- Monitoring: Datadog, Zabbix, NetData, AWS CloudWatch
- Asset Management: Snipe-IT, Proxmox, WSL/Ubuntu
- Cloud & Scripting: AWS (EC2, Secrets Manager), GitLab, PowerShell, SSH, Python, Bash
- Secrets Management: Keeper, AWS Secrets Manager
- People Systems: HiBob, Lattice, WorkRamp, Microsoft Office
- AI Enablement: Claude Tag, Rovo IT Support agent
Success is measured by healthy team workload, monthly/quarterly/annual business reviews, growth against goals, delivery predictability, operational quality trends, and visible balance between leadership and hands-on technical contribution.
The company values business-oriented thinking, availability and decisiveness, accountability, mentorship and leading by example, level-headedness during escalations, and ownership across planning, reporting, and execution.
Work Arrangement: Hybrid (3 days in office, 2 days remote post-onboarding). Free shuttle bus available from Malaga, Fuengirola, La Riviera, and Estepona. International environment with 180+ team members across 29 nationalities speaking 24 languages.
Requirements:
- European legal working status required
- Proven experience leading an IT Support or IT Operations team while remaining hands-on
- Strong working knowledge of ITSM practices, ideally with Jira Service Management
- Experience with identity, endpoint management, and security tooling in a cloud-first environment
- Familiarity with AWS and scripting/automation (PowerShell, Python, Bash)
- Experience with change management, vendor management, and stakeholder reporting
- Exposure to compliance-oriented environments (e.g., ISMS, security audits) is a plus
