SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Gray Swan is building AI safety and security solutions, evaluating AI models for frontier labs and developing real-time threat detection and adaptive adversarial red teaming agents for enterprises. The company has ~50 employees and is well-funded and growing quickly.
You will provide technical support to employees both in-office and remotely, administering core workplace tools, maintaining conference room technology, and managing the laptop fleet. This is a hybrid role based in Pittsburgh, requiring four days per week onsite with relocation support provided.
Key responsibilities include:
- Deliver responsive, friendly technical support to in-office and remote employees
- Troubleshoot Mac hardware, macOS, applications, connectivity, and peripherals
- Administer Google Workspace, Slack, and Zoom (user accounts, permissions, settings, troubleshooting)
- Manage employee access via Okta or similar identity provider (onboarding, offboarding, SSO, MFA)
- Maintain Zoom Rooms and conference room hardware (Neat devices), resolving audio/video/connectivity issues
- Create and maintain troubleshooting guides and internal procedures in Notion
- Order, configure, deploy, track, and maintain the laptop fleet (procurement, repairs, replacements, inventory, lifecycle management)
- Support employee onboarding and offboarding for timely access and equipment readiness
- Track support requests, communicate progress, and follow issues to resolution
- Identify recurring problems and improve IT processes and employee support experience
Success means employees receive dependable support, new hires have equipment and access ready, conference rooms are prepared for meetings, and IT documentation and inventory remain accurate and current.
Benefits include 401(k) with up to 4% matching, 28 days annual leave, health/dental/vision coverage, catered lunches at the Pittsburgh office, flexible work arrangements, and visa sponsorship for exceptional candidates.
REQUIREMENTS:
- Hands-on experience administering Google Workspace, Slack, and Zoom
- Experience supporting Zoom Rooms and conference room hardware (Neat devices)
- Experience creating and maintaining a Notion knowledge base
- Strong Mac support skills (hardware and macOS troubleshooting)
- Experience administering Okta or another identity provider (IdP)
- Strong technical support skills with systematic approach to diagnosing and resolving issues
- Experience supporting both in-office and remote employees
- Customer-focused mindset with patience, empathy, and clear communication
- Experience ordering and maintaining a laptop fleet (procurement, deployment, inventory tracking, lifecycle management)
- Ability to prioritize competing requests, work independently, and take ownership through resolution
