SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Salary: USD 110,000 - 150,000 / annual
Harbinger is an American commercial electric vehicle (EV) company transforming the medium-duty EV and hybrid market. The IT Operations Manager will lead the team responsible for keeping people, offices, and factory operations running smoothly.
Key Responsibilities:
- Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews
- Run day-to-day IT support across office, engineering, and manufacturing environments with schedules and coverage for every site and shift
- Define and report on SLAs for response and resolution, with faster targets for production-critical issues
- Lead IT on-call rotations, escalation paths, runbooks, and after-hours coverage for production shifts
- Administer core collaboration systems (Google Workspace, Slack, Zoom, Jira, Confluence) including licensing, settings, and user support
- Maintain conference rooms and AV systems, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands/event spaces
- Build out and maintain Serval (AI-powered service desk), including service catalog, workflows, automations, and knowledge base
- Handle IT side of onboarding/offboarding and full device and asset lifecycle management
- Manage IT operations budget, support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence
- Report SLA performance, on-call activity, and operational trends to IT leadership
Requirements:
- 7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews
- Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred
- Hands-on administration of a service desk platform (Serval, Jira Service Management, ServiceNow) and on-call tools (PagerDuty)
- Deep knowledge of endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, JumpCloud
- Admin-level knowledge of Identity and Access Management tools (Okta, JumpCloud, Entra ID)
- Experience supporting conference room AV systems (Logitech, Neat video systems, displays, scheduling panels)
- Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and ideally MES, shop floor devices, and industrial networks
- Familiarity with ITIL practices and scripting for automation
- Clear communicator with production floor to executives, especially during incidents
- Ability to build and retain teams with clear expectations and honest feedback
- Comfortable documenting processes and delegating requests to appropriate owners
