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Salary: USD 110,000 - 150,000 / annual
Harbinger is an American commercial electric vehicle (EV) company transforming the medium-duty EV and hybrid market. The IT Operations Manager will lead the IT operations team responsible for keeping people, offices, and factory running smoothly across all sites and shifts.
Key Responsibilities:
- Hire, onboard, and develop IT Specialists and Administrators, including conducting 1-on-1s, goal setting, and performance reviews
- Run day-to-day IT support across office, engineering, and manufacturing environments with schedules and coverage for every site and shift
- Define and report on SLAs for response and resolution, with faster targets for production-critical issues
- Lead IT on-call rotation, escalation paths, runbooks, and after-hours coverage for production shifts
- Administer core collaboration systems (Google Workspace, Slack, Zoom, Jira, Confluence) including licensing, settings, and user support
- Maintain conference room AV systems, including Zoom Rooms on Logitech and Neat systems, displays, and room scheduling panels
- Build out and maintain Serval (AI-powered service desk), including service catalog, workflows, automations, and knowledge base
- Handle IT side of onboarding/offboarding and full device and asset lifecycle management
- Manage IT operations budget, support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence
- Report SLA performance, on-call activity, and operational trends to IT leadership
Requirements:
- 7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews
- Experience supporting manufacturing, production, or other 24/7 environments strongly preferred
- Hands-on administration of service desk platforms (Serval, Jira Service Management, ServiceNow) and on-call tools (PagerDuty)
- Deep knowledge of endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, JumpCloud
- Admin-level knowledge of Identity and Access Management tools (Okta, Jumpcloud, Entra ID)
- Experience supporting conference room AV systems (Logitech, Neat video systems, displays, scheduling panels)
- Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and ideally MES, shop floor devices, and industrial networks
- Familiarity with ITIL practices and scripting for automation
- Clear communicator across all levels from production floor to executives, especially during incidents
- Strong team-building skills with clear expectations and honest feedback
- Comfortable documenting processes and directing requests to appropriate owners
