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Salary: CAD 80,000 - 120,000 / annual
Cardata is a high-growth SaaS company transforming how businesses manage vehicle reimbursement with smart, automated solutions. As IT Operations Manager, you will be the central point of contact for all IT operations, responsible for ensuring smooth day-to-day operations across the organization.
Key responsibilities include:
- Serve as primary help desk contact for all employees, providing timely resolution to IT inquiries, requests, and technical problems
- Monitor and troubleshoot all IT systems and software to ensure continuous operational success
- Manage systems access and administration for organizational IT platforms, with particular focus on Google Suite administration
- Own procurement of all equipment and maintain centralized, up-to-date hardware inventory for both office and distributed teams
- Collaborate with People & Culture team on employee onboarding and offboarding, including hardware setup and system training
- Partner with Director of Engineering to implement and maintain IT security controls and protections
- Oversee SOC 2 compliance audit process and ensure year-round adherence to controls
- Identify and implement automations to reduce manual work and improve operational efficiency
- Stay current on IT operations and security best practices
- Work with CFO to identify opportunities for improving internal systems management
The role offers remote work with flexible hours, mentorship opportunities, extended benefits, and unlimited time off.
Requirements:
- 4–8 years' experience supporting IT operations, preferably in a high-growth SaaS company
- Experience procuring software and hardware for internal use and managing vendor relationships
- Strong working knowledge of Google Suite, preferably with administration experience
- High degree of organizational and time-management skills; ability to manage multiple projects simultaneously
- Strong adaptability and flexibility
- Knowledge of IT systems and security best practices
- Post-secondary education in Business, Information Systems, IT, or related field
Nice-to-haves:
- SOC and ISO certification process experience
- Systems migration support experience
- Experience in distributed/remote-first environments
