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Salary: USD 70,000 - 100,000 / annual
Teads is a leading omnichannel advertising platform processing 18 billion ad opportunities daily and reaching over 2.2 billion unique users monthly. The company operates globally with 1,700+ employees across 30+ countries.
You will join the global IT team as an IT Operations Engineer based in New York, owning day-to-day endpoint and end-user operations for the US region while collaborating with the global IT team on identity, device management, and security hygiene. You are a resourceful, hands-on problem solver who resolves issues autonomously, documents learnings, and keeps users productive. You will balance daily support with improving the tools, processes, and automation behind it.
Key responsibilities include:
- Provide Tier 2/Tier 3 technical support to users globally for hardware, OS, applications, network, VPN, and authentication issues
- Manage the endpoint fleet (primarily macOS, with Windows) through MDM: enrollment, configuration, software deployment, patching, and compliance
- Administer identity and access: SSO and MFA, user and group provisioning, access requests and permissions, and secure access removal (Okta and directory services)
- Run onboarding and offboarding processes end-to-end: laptop and account setup, welcome sessions, device recovery, and access revocation
- Track hardware, software, and license assets across their lifecycle; order IT equipment and manage vendors
- Monitor vulnerability and endpoint security tooling and act on findings with the Security team
- Keep core services stable: Google Workspace, Microsoft 365, Zoom, Slack, and related SaaS
- Support the New York office: network, printers, meeting rooms, AV, and live-streaming for global events
- Create and maintain documentation and runbooks; contribute to global standardization of IT processes
- Identify recurring issues and fix root causes through automation, scripting, or process changes
Requirements:
- 3+ years of experience in IT support or IT operations in a fast-paced, global environment
- Hands-on experience supporting macOS and Windows in a hybrid environment
- Experience with MDM and endpoint management tools (Jamf, Kandji, Intune, NinjaOne, or similar)
- Experience administering an identity provider (Okta, Entra ID, or similar), including SSO, MFA, and the user lifecycle
- Experience with ticketing and request-management systems (Jira, ServiceNow, or similar) and tracking assets and operations
- Solid knowledge of networking fundamentals (DNS/DHCP, VLANs, VPN, Wi-Fi) and endpoint security basics
- Experience with productivity suites (Google Workspace, Microsoft 365) and video conferencing systems
- Strong communication skills, service mindset, and sense of ownership and accountability
- Fluency in English
Bonus qualifications:
- Experience with secure web gateway or zero-trust tools (e.g., Zscaler) and endpoint security platforms (e.g., Microsoft Defender)
- Scripting or automation skills (Bash, Python, or PowerShell)
- Experience supporting remote teams and managing devices remotely
- Experience with AV and live-streaming for company events
- Relevant certifications (Jamf, Okta, Microsoft, or CompTIA)
