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Wonderful is seeking an IT Operations Manager to join its Global IT Team in Tel Aviv. This role supports employees across 50+ countries, delivering secure and seamless IT services while leveraging modern AI tools and in-house platforms to enhance operations.
You will provide world-class IT support across multiple time zones from the Tel Aviv office, handling hands-on support for hardware, software, operating systems, networking, and workplace technology. Key responsibilities include administering core IT platforms (Okta, Google Workspace, Slack, Zoom, and other business applications), managing user onboarding/offboarding, account provisioning, identity lifecycle management, SSO, MFA, and access controls. You'll troubleshoot endpoint, application, and SaaS-related issues, working with vendors as needed.
Beyond reactive support, you'll build and maintain the internal Knowledge Base, identify automation opportunities, and participate in IT projects and technology rollouts. You'll maintain accurate technical documentation and operational standards while continuously improving IT services and the employee experience.
The role requires a proactive, self-motivated professional who thrives in fast-paced global environments, enjoys solving complex problems, and is passionate about technology. You'll work five days per week on-site in Tel Aviv with flexibility to support multiple time zones and non-traditional hours.
REQUIREMENTS:
- 3+ years of experience in IT Support, IT Operations, or Systems Administration
- Hands-on experience administering Okta (SSO, MFA, user lifecycle management, identity processes)
- Experience administering Google Workspace
- Experience supporting modern SaaS platforms (Slack, Zoom, similar business applications)
- Strong troubleshooting skills across macOS, Windows, hardware, networking, and endpoint technologies
- Experience using AI tools
- Experience creating technical documentation and maintaining Knowledge Base content
- Excellent customer service, communication, and problem-solving skills
- Proactive, self-motivated mindset with passion for continuous learning
- Fluent in English (written and spoken)
- Ability to work on-site from Tel Aviv office five days per week
- Flexibility to work across multiple time zones and non-traditional hours
NICE TO HAVE:
- Experience with scripting or automation (PowerShell, Python, JavaScript, or similar)
- Hands-on MDM management experience (Kanji, Intune)
- Experience with modern web applications, APIs, and SaaS platforms with ability to quickly learn new technologies
