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Salary: USD 110,000 - 130,000 / annual
Cadence is a clinical AI company automating chronic disease treatment. The company has been recognized by TIME as a Top 100 HealthTech Company and by LinkedIn as a Top Startup (#4, 2025). Cadence partners with 20+ leading health systems and serves a population of over 100,000 patients.
You will serve as an IT Operations Administrator delivering employee support and scaling IT operations across a distributed remote workforce. This is a hands-on role spanning endpoint management, identity and access, SaaS administration, and employee onboarding/offboarding.
Key responsibilities include:
- Own employee technology support end-to-end across Slack, ticketing systems, and remote sessions; troubleshoot macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues; participate in IT on-call rotation for urgent issues outside business hours
- Manage the employee technology lifecycle including onboarding, role changes, leaves of absence, and offboarding; coordinate account and access changes, device provisioning, replacements, returns, and remote logistics
- Administer company endpoints through MDM platforms (Iru/Kandji, Jamf, or similar); own software deployments, configuration profiles, OS update rollouts, device health, and compliance follow-up
- Own day-to-day administration of Okta, Google Workspace, Slack, Zoom, and related SaaS platforms; troubleshoot configuration, SSO, provisioning, groups, permissions, and integrations
- Maintain accurate device and application inventories, conduct access reviews, and coordinate license clean-up; apply least-privilege practices
- Build, test, document, and maintain scripts and workflow automations using administrative tools and AI-assisted tooling to reduce repetitive work and improve reliability
- Independently identify recurring issues, prioritize improvements, and drive changes from investigation through pilots, communications, deployment, and validation; maintain runbooks and self-service guidance
Requirements:
- 5+ years of experience in IT operations, systems administration, endpoint management, or technical support
- Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint administration; experience with Iru/Kandji, Jamf, or comparable MDM platform
- Experience administering Okta, Google Workspace, and modern SaaS applications with working knowledge of SSO, provisioning, groups, and access lifecycle management; ability to troubleshoot across devices, browsers, identity, and integrations
- Experience delivering improvements to IT systems or workflows, including assessing dependencies, testing changes, communicating employee impact, and validating results; demonstrated ability to own complex issues independently and judge when to escalate
- Experience building or adapting scripts or workflow automations to reduce repetitive work; familiarity with GAM, APIs, or scripting languages such as Bash or Python preferred
- Clear written and verbal communication; experience working in distributed, fast-paced environments while explaining technical issues to employees with varying technical familiarity
- Experience using AI-assisted tools to improve IT workflows with sound judgment about sensitive data, output validation, and when human review is needed
