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Maven AGI is seeking a hands-on IT Manager to own day-to-day technology operations and employee support as the company scales. Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that autonomously resolve customer support issues—replacing human work at a fraction of the cost. Customers including Dell, ServPro, Hard Rock, and Tripadvisor rely on Maven's platform.
In this role, you'll be a primary owner of IT across the company, responsible for identity and access management (Okta), device management (Jamf Pro), SaaS application administration, office infrastructure (WiFi, networking, conference rooms), security and compliance, and employee onboarding/offboarding. You'll troubleshoot issues directly, manage employee requests, maintain core IT systems, and ensure new hires have everything needed from day one.
Key responsibilities include: managing identity and access controls; provisioning and securing company devices in a primarily Mac environment; administering SaaS applications and licenses; owning office IT infrastructure including networking, AV, and collaboration tools; supporting employee onboarding and offboarding workflows; implementing IT controls and security policies; managing IT equipment inventory and purchasing; automating repetitive workflows using infrastructure-as-code (Pulumi); and exploring AI/automation opportunities for IT support.
You'll work Monday–Thursday in the Boston office with Friday work-from-home flexibility. You'll partner with People, Security, Engineering, Finance, and Workplace teams to anticipate and support the company's evolving technology needs.
Required: 5+ years in IT operations, systems administration, or related field (ideally at a fast-growing tech company); hands-on experience owning IT functions for in-office or hybrid workforces; strong expertise with Okta or similar identity platforms; strong device management experience with Jamf Pro; broad SaaS administration experience; troubleshooting across laptops, applications, networks, and workplace technology; office networking and WiFi knowledge; employee onboarding/offboarding experience; understanding of security and compliance fundamentals; strong service mindset; organized and responsive approach to competing priorities.
