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BinSentry is a fast-growing ag-tech company based in Kitchener, Ontario, providing AI-powered solutions for agricultural supply chain management. The company uses optical sensors paired with software to help feed mills and protein producers optimize feed ordering, improve animal health, enhance safety, and reduce environmental impact. BinSentry currently monitors over 70,000 bins in real time across North America.
You will lead BinSentry's internal IT operations and physical facilities as the company scales rapidly. This is a hands-on manager role where you will own both strategic direction and day-to-day execution. You'll lead and develop a small IT team while remaining deeply involved in technical work—from identity and access management to network operations to facilities coordination.
Key responsibilities include:
**Team Leadership & Development**
- Direct day-to-day IT team activities, set priorities, and handle escalations
- Conduct performance reviews and support career development
- Lead hiring and onboarding as the team grows
**Internal IT Operations**
- Own identity, device, and application lifecycle: employee onboarding/offboarding, hardware provisioning, software licensing, SaaS administration
- Operate and improve corporate network and infrastructure across office, lab, and assembly areas
- Maintain and enforce IT security controls; partner with Engineering and Security on policies, audits, and customer security questionnaires
- Provide responsive end-user support and build self-serve documentation
- Manage IT budget and procure tools, equipment, and services
**Facilities Management**
- Own physical workplace: building access, physical security, maintenance, equipment moves
- Manage facilities vendors, contractors, and landlord relationships; coordinate repairs and service calls
- Plan and execute office changes: seating, expansions, moves, lab and assembly build-outs
- Maintain workplace health and safety compliance and insurance requirements
The role combines traditional IT management with hands-on technical work and facilities operations—you'll be equally comfortable leading strategy, troubleshooting a laptop, racking network switches, or using power tools for office build-outs.
**Requirements**
- Degree or diploma in Computer Science, Information Technology, or related field (or equivalent hands-on experience)
- 5+ years of experience in IT operations or systems administration
- 2+ years of experience leading, mentoring, or supervising IT staff
- Strong hands-on skills: identity and access management (SSO/MFA), endpoint management (MDM), cloud productivity platforms (Google Workspace)
- Solid networking fundamentals: Wi-Fi, firewalls, VLANs, VPN in multi-site or office + lab/production environments
- Experience implementing and maintaining security controls: patching, backups, device encryption, access reviews; supporting audits and customer security questionnaires
- Experience managing vendors, contractors, and service agreements
- Exposure to facilities or office operations: building access, maintenance, space planning, health and safety
- Exceptional communication and collaboration skills; ability to explain technical issues to non-technical audiences
- Capable of guiding others through complex technical problems
- Capable of using power tools such as drills and saws
