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Salary: USD 80,000 - 90,000 / annual
MANSCAPED is a leading men's grooming and lifestyle consumer brand seeking an IT Infrastructure & Support Analyst to help operate, maintain, secure, and improve the company's corporate technology infrastructure. Reporting to the Sr. IT Operations Manager, this role is ideal for a hands-on technology professional who can troubleshoot complex issues, support cloud and on-premises services, maintain reliable systems, and provide strong employee experience.
Key Responsibilities:
- Serve as a first-contact Help Desk resource working Asana Ticket Queues and supporting internal corporate customers
- Troubleshoot escalated Tier 2 and Tier 3 issues involving identity, endpoints, networking, collaboration services, authentication, access, and cloud resources
- Analyze recurring incidents and service requests, identify root causes and trends, and recommend automation or process improvements that reduce manual effort and operational risk
- Assist in managing endpoints and identity in a mixed Windows/MacOS environment running the Microsoft 365 suite of tools
- Partner with Information Security & Infrastructure, Digital Engineering, Customer Experience, business stakeholders, vendors, and offshore support partners
The role combines hands-on technical support with strategic process improvement, making it suitable for someone who enjoys both immediate problem-solving and longer-term infrastructure optimization.
MANSCAPED is a certified Great Place to Work, rapidly growing with strong emphasis on employee development, recognition initiatives, community involvement (one paid volunteer day per year), and a collaborative culture built on accountability, authenticity, collaboration, fun, humility, inclusivity, and innovation.
Requirements: Not explicitly stated in the provided excerpt.
