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Salary: USD 110,000 - 130,000 / annual
Benepass is a Series B fintech platform that helps companies customize and administer employee benefits. The company has raised ~$75M and is backed by investors including Centana Growth Partners, Portage Ventures, Threshold Ventures, and Workday Ventures.
As IT & Identity Manager, you will own the IT function and systems supporting Benepass employees, operating as a highly autonomous, hands-on leader. While this role has no direct reports currently, you will have significant ownership and responsibility for setting the IT roadmap, running reliable IT services, and remaining hands-on with identity, endpoint management, SaaS administration, and automation.
You will report to the Head of Infosec & GRC and partner closely with Engineering, People Operations, Security, and Finance. This is a hands-on, high-ownership role where you balance strategic ownership with day-to-day execution, including providing support coverage when needed.
Key responsibilities include:
- Own the IT roadmap, priorities, and operating processes; set measurable goals and communicate progress and risks to stakeholders
- Own Okta, identity governance, HRIS identity integration, and automated provisioning/deprovisioning
- Own reliability, configuration, and lifecycle of SaaS portfolio and managed devices (Google Workspace, Jamf)
- Own employee onboarding, role changes, and offboarding processes with People Operations
- Set support priorities, response/resolution targets, and escalation paths; track service performance
- Establish clear IT processes, documentation, and operating standards that scale with the organization
- Design and deliver reliable workflows using APIs, scripting, Okta Workflows, and platforms like n8n
- Manage IT vendors, renewals, licensing, and spend planning with Finance and Head of Infosec & GRC
This is a remote role based in the US or Canada. You will be expected to attend company-wide on-site events three to four times per year.
REQUIREMENTS:
- 5+ years in IT systems, identity, or SaaS administration with demonstrated ownership of services or programs in a growing technology organization
- Strong hands-on experience with Okta administration, Workflows, Identity Governance, SSO integrations, and automated identity lifecycle management
- Experience setting priorities, coordinating stakeholders, and delivering cross-functional projects; experience supervising or coaching support staff and delegating work with clear accountability
- Proven ownership of SaaS administration, licensing, integrations, and data governance; practical expertise with Jamf Pro and Google Workspace Admin for Mac and Chromebook environments
- Proficiency with APIs and scripting (Python, shell scripting, Google Apps Script); experience building, troubleshooting, and maintaining operational workflows
- Ability to define support processes, service targets, asset controls, and operational metrics; use them to manage capacity and improve employee experience
- Clear written and verbal communication, sound prioritization, and ability to explain tradeoffs and raise risks early
PREFERRED QUALIFICATIONS:
- Experience building or leading a small IT function in a growing SaaS company
- Familiarity with Cloudflare ZTNA and other secure access solutions
- Experience supporting SOC 2, HITRUST, or similar assurance programs through IT controls, documentation, and evidence
- Experience with zero-trust environments and modern endpoint security tooling
- Experience integrating HRIS data with identity platforms and automating employee lifecycle processes
- Experience with n8n or comparable workflow platforms, SaaS consolidation, and migrations from fragmented automation tools
