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Salary: USD 140,000 - 200,000 / annual
CHAOS Industries, a defense technology company founded in 2022 and backed by $1 billion in funding from 8VC, Accel, and Valor Equity Partners, is seeking an IT Enterprise Applications Administrator to own the health, security, and day-to-day operation of Jira, Jira Service Management, and Confluence environments across both commercial and FedRAMP-authorized Atlassian tenants.
In this role, you will be the go-to expert for how work gets tracked and recorded at CHAOS, collaborating with IT, cybersecurity, compliance, engineering, and program teams. You will have complete ownership of both Atlassian tenants, including tenant architecture, service desk and workflow design, permission design, automation strategy, and the roadmap for standardizing and scaling instances as programs grow.
Key responsibilities include:
- Administering and maintaining Jira, Jira Service Management, and Confluence across both tenants, managing projects, workflows, custom fields, permissions, and global settings
- Designing and building Jira Service Management workflows, including request types, queues, SLAs, approval flows, and customer portals
- Partnering with cross-functional teams to identify manual processes and design automated workflows that reduce manual effort
- Maintaining strict boundaries between tenants to ensure controlled unclassified information (CUI) and export-controlled data remain in authorized environments only
- Building and maintaining automation rules using triggers, conditions, branching, smart values, and webhook-based rules
- Managing user lifecycle, access control, SSO, and automated provisioning with identity providers
- Supporting security and compliance requirements including CMMC, NIST SP 800-171, and DFARS standards
- Evaluating, installing, and managing Atlassian Marketplace apps with FedRAMP compliance verification
- Gathering stakeholder requirements and translating them into project templates, dashboards, and reports
- Governing Confluence content structure, templates, and retention policies
- Following change control processes for platform upgrades, migrations, and instance cleanups
- Serving as escalation point for Atlassian support and performing root-cause analysis
- Creating administrator documentation, runbooks, and user training materials
- Minimal travel (approximately 10%) to company offices
Requirements:
- Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field, or equivalent work experience
- Hands-on experience administering Jira and Confluence Cloud for multi-team organizations, including permission schemes, workflows, custom fields, and project/space configuration
- Experience administering Atlassian products in FedRAMP-authorized or government cloud environments, or managing separate commercial and regulated tenants
- Proven track record building and maintaining automation rules in Jira and Confluence with conditions, branching, and smart values
- Experience configuring and administering Jira Service Management, including request types, queues, SLAs, and approval workflows
- Working knowledge of JQL with ability to build filters, dashboards, and reports
- Experience managing users and groups, including SSO and automated provisioning (SAML/SCIM) with identity providers such as Entra ID or Okta
- Familiarity with handling CUI and working under NIST SP 800-171, CMMC, or DFARS frameworks
- Experience mapping processes and turning them into automated workflows with strong written and verbal communication
- Experience working within change management processes and documenting procedures
- U.S. person status required for access to CUI and export-controlled data (ITAR/EAR)
Preferred qualifications:
- Active U.S. government security clearance or ability to obtain one
- Atlassian certification in Jira or Confluence administration; security certification such as Security+ or CISSP
- Experience supporting CMMC, NIST 800-171, or FedRAMP assessments
- Scripting or API experience (REST APIs, Python, PowerShell, or ScriptRunner)
- ITIL or ITSM practices experience; experience migrating or consolidating Atlassian instances
