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HappyRobot is an AI infrastructure company backed by a16z and Y Combinator (S23) that enables enterprises to build and orchestrate autonomous AI workforces. The company has raised over $200M and operates across logistics, voice, and enterprise systems orchestration.
You will lead internal technical operations for the San Francisco office, managing identity, devices, and access across the company while automating repetitive work. This is a hands-on role with clear ownership of critical infrastructure.
Key responsibilities:
- Identity & Access Management: Own the identity provider (Okta/Entra ID), including SSO (SAML/OIDC) and SCIM integrations for SaaS applications
- Onboarding & Offboarding: Ensure new hires have equipment configured and access provisioned on Day 1
- Workspace Administration: Administer Google Workspace/M365, managing users, groups, licenses, shared drives, admin roles, and email security
- Device Management: Manage device fleet via Jamf/Iru/Intune, covering enrollment, configuration profiles, app deployment, patching, encryption, and compliance
- Support & Access: Work IT ticket queue against SLAs, handle access requests with approvals and least-privilege principles
- Automation & Documentation: Automate repetitive IT work using scripts and workflow tools; troubleshoot API, webhook, and DNS issues; write runbooks and change communications
The company emphasizes extreme ownership, craftsmanship, urgency with focus, and talent density. You'll work with a high-performing team in a fast-growing, well-funded startup environment.
REQUIREMENTS:
- 3+ years in IT administration or IT engineering, ideally at a fast-growing tech company
- Hands-on experience with at least one identity provider (Okta, Google Auth)
- Working knowledge of at least one MDM (Jamf, Iru, or Intune), including Apple ADE/Windows Autopilot
- Solid grasp of REST APIs, webhooks, and DNS records (A, CNAME, MX, TXT)
- Ability to read and safely modify scripts in Python, Bash, or PowerShell
- Experience with ticket queues and SLAs
- Strong communication skills with non-technical users
- Clear written documentation abilities
