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Watershed is an enterprise sustainability platform used by companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens to manage climate and ESG data, produce audit-ready metrics for regulatory reporting (including CSRD), and drive real decarbonization.
As an IT Engineer at Watershed, you will own the internal technology and SaaS platforms that support the company's global operations across offices in San Francisco, New York, Denver, London, Paris, Berlin, Sydney, and Mexico City. You'll shape how employees experience IT infrastructure while designing modern, AI-integrated systems that reduce toil and improve productivity.
Key responsibilities include:
- Design and implement scalable IT solutions for employee productivity and security across global offices
- Manage core IT systems including Okta, Kolide, Iru (formerly Kandji), Google Workspace, Notion, and Slack
- Develop and optimize global asset management processes for employee devices throughout their lifecycle
- Build and maintain automations and integrations across IT systems to reduce repetitive work in onboarding, access management, device operations, and support
- Own employee onboarding, role change, and offboarding lifecycle processes through provisioning, access controls, automation, and device workflows
- Partner with Security, People, Workplace, Engineering, and external IT support providers to deliver reliable services
- Serve as escalation point for elevated hardware, software, and network issues, with occasional in-person support in San Francisco
- Maintain a secure, reliable macOS fleet through provisioning, configuration, patching, endpoint protection, and compliance monitoring
- Manage and optimize conference room technology and A/V systems
- Turn recurring issues into lasting improvements through root-cause analysis, runbooks, employee-facing guidance, and self-service tools
- Use AI tools to accelerate troubleshooting, scripting, documentation, system architecture design, and workflow development
- Administer and support AI platforms including Claude, ChatGPT, Dust.tt, and Notion AI, managing access, configuration, integrations, and secure adoption
This is a hybrid role based in the San Francisco office, requiring four days per week in-office presence.
REQUIREMENTS:
- 3+ years of increasing experience and responsibility in IT at high-growth technology companies
- Hands-on experience administering Okta, including SSO, provisioning, and lifecycle workflows; understanding of least-privilege access
- Hands-on experience using AI to improve work, with ability to explain where it has helped and judgment about when to verify output or use different approaches
- Comfortable building scripts, using APIs, and workflow automation to solve operational problems; ability to test, document, and maintain what you build
- Experience managing and supporting Mac-based environments
- Experience with asset management systems and lifecycle management for employee devices
- Knowledge of IT security best practices and compliance requirements
- Excellent problem-solving abilities and track record of managing multiple priorities in fast-paced environments
- Effective communication with both technical and non-technical stakeholders
- Experience supporting a breadth of modern SaaS applications
- Experience managing vendor relationships and external service providers
- Passion for creating exceptional user experiences and helping others succeed
NICE TO HAVE:
- First-hand experience building custom tools and applications to solve internal business challenges
- Experience with zero-trust security frameworks
- Knowledge of corporate networking fundamentals and troubleshooting
- Familiarity with office setup and infrastructure planning
- Direct experience with IT compliance frameworks (SOC 2, ISO)
- Industry certifications related to technology stack (e.g., Okta, Google Workspace, Cisco)
