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Rigetti Computing seeks an IT Engineer to serve as the primary point of contact for end-user IT support across a 250-person quantum R&D organization. This role supports a technically diverse workforce including quantum physicists, semiconductor fabrication operators, hardware and software engineers, and corporate staff—each with distinct tools, workflows, and support needs.
This is not a conventional helpdesk position. The environment includes an active semiconductor fabrication line, multiple dilution refrigerators running continuously, and mission-critical research infrastructure that cannot tolerate unplanned downtime. You will need to develop sufficient understanding of fabrication and lab environments to triage issues intelligently, escalate appropriately, and communicate clearly under pressure.
Key responsibilities include:
- Providing frontline IT support to a diverse technical workforce
- Understanding and supporting specialized lab and fab equipment environments
- Triaging technical issues and determining appropriate escalation paths
- Maintaining uptime for critical research infrastructure
- Communicating technical issues clearly to both technical and non-technical stakeholders
- Supporting both corporate IT needs and specialized research tool requirements
The ideal candidate combines strong IT fundamentals with the ability to learn specialized environments quickly, work effectively under pressure, and communicate across technical and non-technical audiences.
