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Salary: USD 70,000 - 80,000 / annual
Hometap is a fintech company offering home equity investment products that help homeowners access equity without taking on debt. The company has been recognized by the Boston Globe, Forbes, and Inc. for innovation and workplace culture.
As an IT Engineer, you will serve as the primary point of contact for first-level end-user IT support across the organization. Your responsibilities include troubleshooting and resolving hardware, software, and connectivity issues for employees; provisioning and configuring new equipment and user accounts; managing operating systems and software centrally using computer management tools; administering cloud services such as Google Workspace; supporting information security initiatives; coordinating rollouts of new cloud-based tools; managing hardware procurement, asset tracking, and inventory control; and providing customer service to employees via email, Slack, phone, and Zoom.
This role is primarily remote day-to-day but requires candidates to be local to the Boston area and able to visit the Boston office 4+ times per year for team events and in-person collaboration. You'll work in a lean, fast-paced environment with a collaborative team that values ownership, accountability, and a positive attitude.
Hometap offers competitive compensation, meaningful equity, healthcare coverage (medical, dental, vision), a work-from-home stipend, parental leave, and generous paid time off.
**Requirements:**
- 2+ years of relevant IT support experience
- Solid experience with macOS (10.15 and newer) and Windows 10 and above
- Working knowledge of private networking concepts
- Ability to troubleshoot and resolve software, hardware, and application issues
- Familiarity with cloud-based office applications such as Google Workspace, Gmail, or Office 365
- Excellent time management, organizational, and prioritization skills
- Outstanding customer service and interpersonal communication skills
**Bonus qualifications:**
- Experience in the fintech industry
- Background supporting products or environments with elevated security requirements
- Experience supporting distributed or remote teams
