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Salary: USD 100,000 - 500,000 / annual
Tenstorrent is seeking an IP Customer Program Manager to join the Product Group. The company is a leader in cutting-edge AI technology, developing high-performance RISC-V CPUs and accelerated compute IP solutions. You will be responsible for aligning the strategy and development of the customer journey with IP products, serving as the primary coordinator between customers and internal cross-functional teams.
Key Responsibilities:
- Own day-to-day coordination and communication between customers and IP Product and Engineering teams
- Align product milestones, deliverables, and customer engagement plans with product strategy and statements of work
- Coordinate architects, design teams, software engineers, product managers, and other stakeholders to deliver agreed actions and commitments
- Establish and maintain program plans, goals, tracking processes, and customer service-level agreements, including turnaround times and escalation paths
- Lead program reviews, communicate status and risks to senior leaders and stakeholders, identify improvement areas, and drive corrective actions
- Use AI tools to improve program processes
You will deepen your understanding of accelerated compute IP products and customer needs, build experience connecting customer requirements with product strategy and complex hardware/software delivery, strengthen customer program leadership and executive communication skills, and explore practical applications of AI tooling to program coordination.
The role is hybrid, based out of Santa Clara, CA; Austin, TX; Fort Collins, CO; or Toronto, ON. Candidates at various experience levels will be assessed during the interview process, and offers will align with the appropriate level.
Requirements:
- Bachelor's or Master's degree in Business, Computer Science, Electrical Engineering, or related field, or equivalent relevant experience
- Five or more years of customer program management experience, ideally supporting IP products or semiconductor technologies
- Experience in CPU, SoC, or silicon development as an engineer, technical lead, or program manager, with ability to engage comfortably with technical teams
- Ability to translate technical details into clear status, dependencies, trade-offs, and executive-ready updates; organized, proactive, and follow-through on open items
- Understanding of the semiconductor and compute IP landscape; experience with Arm, RISC-V, x86, AI accelerator, subsystem, or GPU IP is preferred; familiarity with AI inference or training technologies preferred
- Familiarity with tools such as Jira, Asana, Smartsheet, or Confluence
