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Salary: EUR 49,300 - 66,900 / annual
Clio, a global leader in legal AI technology, is seeking an Intermediate Customer Onboarding Specialist for its EMEA team based in Dublin. This hybrid role reports to the Team Lead of Customer Onboarding, EMEA, and focuses on delivering exceptional onboarding and customer success experiences for law firms adopting Clio's cloud-based legal practice management platform.
You will conduct daily live strategy and training sessions via Zoom, engaging customers with Clio's suite of products and internal tools like Salesforce. Your core responsibility is identifying each customer's "first value" milestone and driving toward it to ensure they realize Clio's full potential for their firm. You will own the customer's onboarding window and set them up for long-term success, working closely with Sales and Customer Enablement teams to ensure smooth product adoption.
Key responsibilities include managing multiple client cases simultaneously with strict attention to deadlines, maintaining account health and proactively mitigating churn risk, contributing to the customer-facing knowledge base, and partnering with Customer Success, Customer Enablement, and Technical Escalation teams to develop onboarding processes. You will gain expert knowledge of Clio's products, common legal workflows, and industry best practices relevant to clients' practice areas.
The role requires full professional proficiency in Spanish (written and verbal) and strong customer obsession with exceptional communication skills. You will be confident facilitating live virtual sessions and sensitive to the needs of both customers and internal partners. Experience with Salesforce, API-driven applications, startup environments, or a bachelor's degree are valued but not required.
Clio offers a hybrid work environment with expectations to be in the Dublin office minimum twice per week. The company provides competitive equitable salary, top-tier health and dental benefits, flexible time off, pension contributions, and a Clioversary recognition program.
REQUIREMENTS:
- Full professional proficiency in Spanish (written and verbal) — required
- Healthy customer obsession and focus on exceptional client experience
- Proactive mindset with creative problem-solving approach
- Excellent communication skills, confident and sensitive to diverse customer needs
- Comfort and confidence facilitating live sessions via Zoom
- Bonus: Salesforce or SaaS tool experience
- Bonus: Experience with API-driven applications
- Bonus: Track record in dynamic startup environment
- Bonus: Bachelor's degree or equivalent experience
