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Farfetch is seeking an Interim Partner Implementation Manager to lead end-to-end partner onboarding and upgrade projects from kickoff through go-live. You will establish clear timelines, manage dependencies, define deliverables, and proactively mitigate bottlenecks.
In this role, you will act as the central liaison between external partners and key internal Farfetch teams including Integrations, Pricing, Finance, Commercial, and Marketing, ensuring seamless alignment and execution across all business functions.
You will guide partners through technical integrations (APIs, CSV/XML feeds, plugins) by managing the integration lifecycle, defining solution architectures based on existing Farfetch capabilities, and translating technical requirements between developers and business stakeholders. While you won't write code, you will coordinate and support partners during User Acceptance Testing (UAT), facilitate test orders and returns processing, and collaborate with internal technical teams to troubleshoot and resolve data flow issues before launch.
As a subject matter expert on B2B marketplace processes, you will provide operational guidance on Catalogue management, Fulfilment workflows, Pricing configurations, and Financial reconciliation for both integrated and manual partners. You will train external partners on Farfetch platforms and operational processes to ensure they can efficiently manage their day-to-day marketplace operations post-launch.
You will also lead marketplace-wide rollouts for new Partner business models, act as the internal point of contact for piloting new tools, and optimize standard operating procedures (SOPs) and integration documentation.
REQUIREMENTS:
- 3+ years of experience in technical project management, B2B partner onboarding, e-commerce operations, or software implementation
- Solid conceptual understanding of system integrations (REST APIs, XML/CSV data feeds, middleware, e-commerce platforms like Shopify/Magento)
- Proven track record managing complex cross-functional relationships, navigating competing priorities between commercial and technical teams
- Analytical problem-solving skills with structured QA processes, UAT methodologies, and root-cause analysis
- Highly organized with ability to manage multiple concurrent implementation cycles and strict adherence to milestones and SLAs
- Fluency in English required; proficiency in Italian, French, and/or Spanish is a strong plus
