SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
AppXite is seeking an Integration Support Specialist to provide technical support for API integrations, database operations, and platform connectivity to global enterprise customers. You will investigate and resolve integration-related issues, support customer environments and data flows, and collaborate with internal engineering teams to ensure seamless integrations and high service quality.
Key Responsibilities:
- Provide technical troubleshooting for API integrations, database connectivity, and data exchange between systems
- Investigate and resolve integration failures, API errors, and data inconsistencies by analyzing logs, API responses, and database records
- Write, optimize, and execute SQL queries to diagnose issues, extract data, and support integration workflows
- Work with RESTful APIs and webhooks—testing endpoints, interpreting payloads, debugging authentication and authorization issues
- Scope integration issues by collecting relevant facts, reproducing problems, and involving engineering teams as needed
- Support and maintain integrations with Microsoft Cloud technologies and third-party systems
- Collaborate with peers, management, and engineering across teams and regions to resolve service issues
- Act as a customer advocate internally, ensuring integration requirements are clearly communicated to product and engineering teams
- Document integration patterns, known issues, and troubleshooting procedures to improve support experience
- Empower customers to understand integration capabilities, configure connections, and self-solve common issues
- Maintain a proactive approach to customer satisfaction, identifying risks to integration stability
- Take ownership of tasks, proactively follow up, and ensure fast resolution
The role is fully remote with working hours aligned to EMEA time zone. You will work with some of the largest global customers, supporting integrations with major vendors including Microsoft, Google, AWS, Adobe, and VMware.
Requirements:
- Previous experience in technical/integration support in IT
- Strong SQL skills: ability to connect to databases, write complex queries, perform data analysis, and troubleshoot data-level issues (MS SQL preferred)
- Hands-on experience working with APIs—RESTful services, authentication methods (OAuth, API keys), request/response debugging, and API documentation (Swagger/OpenAPI)
- Experience with API testing tools such as Postman, Insomnia, or cURL
- Familiarity with data formats and protocols used in integrations (JSON, XML, HTTP, HTTPS)
- Certification within the Azure and/or M365 certification roadmap (e.g., Azure Fundamentals, Azure Administrator, Microsoft 365 Certified: Fundamentals or Associate level)
- Fluent English (verbal and written)
- Experience with Microsoft Cloud technologies (Azure)
- Ability to work well as part of a team, make quick decisions, align priorities, and execute tasks
- Ability to stay calm under pressure and communicate clearly, especially when translating technical details for non-technical stakeholders
Preferred Qualifications:
- Experience troubleshooting SaaS application integrations
- Experience with ETL processes or data migration
- Experience with scripting (PowerShell, Python) for automation or data manipulation
- Experience with licensing and invoicing systems
- Experience with MS Partner Center or similar administrator portals
- Ability to identify, update, and create Help Center articles on integration topics
