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Salary: USD 65,000 - 68,000 / annual
Bright Harbor seeks an Integrated Care Coordinator to lead care coordination efforts that connect behavioral health, medical care, and community resources for consumers. This full-time role (35 hours weekly) combines clinical practice, assessment, education, provider collaboration, and team leadership to deliver whole-person care.
Key Responsibilities:
- Manage the integrated care coordinator (ISC) census, including developing individualized care plans, coordinating services, processing referrals, and linking consumers to medical and behavioral health providers
- Conduct clinical intakes and assessments, gathering required information from consumers and providers within established timeframes
- Provide individual and family therapy, care coordination, and wellness education to enrolled ISC consumers and families
- Educate consumers, families, healthcare providers, and community partners on ISC services and integrated care practices
- Develop and maintain provider and community partnerships to strengthen referrals and access to services
- Maintain timely, accurate, and compliant clinical records, EMR data, and progress notes while protecting consumer confidentiality
- Collect, track, and report required ISC data to BCBS and internal stakeholders to demonstrate program performance and outcomes
- Supervise care coordinators and oversee care coordination and care management activities, including chart audits and quality reviews
- Participate in required ISC meetings, data reviews, and performance monitoring activities
- Analyze ISC performance data and develop corrective action and improvement plans to address gaps and achieve program targets
This role offers the opportunity to make meaningful impact both directly with consumers and by strengthening the systems and partnerships that support effective integrated care.
Requirements:
- LAC (Licensed Associate Counselor) or LSW (Licensed Social Worker) credential, or on track to obtain required
- LPC (Licensed Professional Counselor) or LCSW (Licensed Clinical Social Worker) preferred
- Minimum 3 years of experience working in the mental health and human services field
