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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered platform helping customers manage their most important physical assets—cars, homes, motorcycles, and more. The company has grown to 5M+ customers, raised $240M+, and achieved profitability since 2024. You'll join the Customer Operations team in a dual-track role that combines sales and service responsibilities.
This is a fully remote, fast-paced position where you'll work directly with customers to help them navigate insurance, repairs, financing, and maintenance. Your day-to-day responsibilities include:
- Answering inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as from existing policyholders needing changes
- Providing exceptional customer care by identifying not just what customers ask for, but what they need—coverage gaps, available discounts, upcoming renewals
- Developing deep product knowledge across a large panel of insurance companies to match the right coverage to each customer
- Processing service requests (vehicles, drivers, lienholders, policy documents)
- Problem-solving to remove barriers between customers and appropriate coverage
- Contributing product feedback through a short feedback loop—your suggestions directly influence product development
The role offers flexibility: choose between a standard 5-day, 8-hour week or a 4-day, 10-hour week. During the interview process, you and the team will determine whether you're better suited to the sales or service track. The company provides work equipment and is fully remote-first, though offices exist in Palo Alto, New York City, Chicago, and Toronto for those who prefer in-person or hybrid arrangements.
Jerry's culture emphasizes ownership, quality, and learning. The team comprises talent from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO. The company has been recognized as a Y Combinator Top Company and a Forbes/Statista Best Startup Employer.
REQUIREMENTS:
- Prior work experience in customer service, sales, or hospitality is a plus but not required
- Genuinely friendly and positive attitude with strong teamwork orientation
- Strong work ethic and problem-solving skills
- Strong communication skills
- Must currently reside in one of the following states or provinces: AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada (full-time hourly employees must be in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA)
- P&C insurance license preferred; company will pay for licensing if you don't have it yet
