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Salary: USD 19 - 21 / hourly
Jerry is an AI-powered platform helping customers manage their most important physical assets—cars, homes, motorcycles, and more. The company has grown to 5M+ customers, raised $240M+, and achieved profitability since 2024. You'll join the Customer Operations team in a fully remote, fast-paced role that blends sales and service responsibilities.
In this position, you'll be the trusted advisor customers rely on to navigate insurance, repairs, financing, and maintenance. Your day-to-day work includes:
- Answering inbound calls from customers shopping for auto, home, motorcycle, and other policies, as well as existing policyholders requesting changes
- Identifying customer needs beyond what they ask for—spotting coverage gaps, qualifying discounts, flagging upcoming renewals that may spike
- Mastering Jerry's product and the large panel of insurance partners to match the right coverage to each customer
- Processing service requests (vehicle updates, driver changes, lienholders, policy documents)
- Problem-solving to remove barriers between customers and appropriate coverage
- Feeding product feedback into a short feedback loop where your suggestions actually ship
The role offers flexibility: choose between a 5-day 8-hour week or 4-day 10-hour week. You'll work fully remote with equipment provided. The company will pay for your P&C insurance license if you don't have one. You'll be part of a team known for taking work seriously and supporting each other, with colleagues from Nvidia, Meta, Amazon, BCG, McKinsey, Bain, and GEICO.
Jerry is backed by Y Combinator and consistently ranks among Y Combinator's Top Companies, Forbes and Statista's Best Startup Employers, and has received accolades in fintech/insurtech innovation and workplace culture.
REQUIREMENTS:
- Prior work experience in customer service, sales, or hospitality is a plus but not required
- Genuinely friendly and positive attitude with willingness to work as a team
- Strong work ethic
- Strong problem-solving skills
- Strong communication skills
- Must currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada (full-time hourly employees must be in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA)
