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CareMind Health, a captive clinical services entity of Mindoula Health, Inc., is a national provider of virtual psychiatry and comprehensive behavioral health care services. We partner with hospitals and healthcare systems to deliver high-quality mental health services, addressing provider coverage gaps, ED throughput delays, and complex behavioral health challenges.
You will serve as Inpatient Clinical Operations Manager, leading administrative and operational functions for our growing inpatient psychiatry practice. This is a hands-on management role where you'll partner across clinical, talent acquisition, business development, and credentialing teams to scale operations.
Key responsibilities include:
- Partner with Talent Acquisition to initiate clinical hiring requests and draft employment exhibits for new providers
- Collaborate with business development on staffing models for new inpatient programs
- Interview and recruit Advanced Practice Providers (APPs) for inpatient roles alongside CareMind leadership
- Coordinate with provider credentialing team to ensure new providers have EMR access, training, and all required documentation (CAARFs) completed by start date; manage off-boarding paperwork
- Schedule and lead comprehensive onboarding for new providers across all clinical sites, developing role-specific training curricula
- Train and coach clinical team members on established protocols to ensure clinical outcomes and operational excellence
- Create and manage MD and APP staff schedules for all inpatient programs, released 90+ days in advance; coordinate with payroll for accurate compensation
- Manage provider PTO requests, approvals, and tracking
- Oversee Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) processes; serve as proctor for APP reviews
- Develop, manage, and monitor practice outcome measures and performance metrics; ensure compliance with hospital service agreements and CareMind policies
- Coordinate new program and service rollouts to ensure timelines, deliverables, and communications stay on track
- Draft and refine operational policies to improve outcomes and efficiency
- Support quality, compliance, and performance reporting across inpatient services
- Foster collegial relationships with patients, clients, and colleagues to ensure satisfaction and retention
The ideal candidate has an entrepreneurial spirit, thrives in high-growth environments, and is comfortable rolling up their sleeves to build and scale operations. You'll work Monday–Friday, 8 AM–6 PM ET, with a preferred base in the Washington D.C. metro area and some in-person work across multiple hospital locations.
Requirements:
- Bachelor's degree required in a relevant field of study; Master's degree preferred
- At least 5 years of combined inpatient healthcare administrative and operational experience
- Project management experience and/or experience implementing new partnerships or entering new markets
- Demonstrated experience building a company or business unit with measurable outcomes, including P&L management
- Proficiency in Microsoft Word, Google Suite (calendar, docs, sheets, slides), Excel, and PowerPoint
- Ability to create project plans, financial models, and presentations
- Experience with healthcare data and outcomes analysis
- Start-up or entrepreneurial experience is a plus
