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CareMind Health, a captive clinical services entity of Mindoula Health, Inc., is a national provider of virtual psychiatry and comprehensive behavioral health care services. The company partners with hospitals and healthcare systems to deliver scalable behavioral health solutions, addressing provider coverage gaps, ED throughput delays, and complex care coordination challenges.
As Inpatient Clinical Operations Manager, you will oversee administrative and scheduling operations for the growing CareMind inpatient practice. This is a hands-on role requiring entrepreneurial spirit and strong clinical operational expertise in a high-growth environment.
Key Responsibilities:
- Partner with Talent Acquisition to initiate clinical hiring requests, draft employment exhibits, and collaborate on staffing models for new inpatient programs
- Interview and recruit Advanced Practice Providers (APPs) for inpatient roles alongside CareMind leadership
- Coordinate with the provider credentialing team to ensure new providers meet start-date requirements, including EMR access and training; submit credentialing paperwork (CAARFs) and off-boarding documentation
- Schedule and lead comprehensive onboarding for new providers across all clinical sites, developing role-specific training protocols
- Train and coach clinical team members on established protocols to ensure positive clinical outcomes and operational excellence
- Create and manage MD and APP staff schedules for all inpatient programs, released 90+ days in advance; coordinate with payroll for accurate compensation
- Manage provider PTO requests, approvals, and tracking
- Manage Focused Professional Practice Evaluation (FPPE) and Ongoing Professional Practice Evaluation (OPPE) processes, including serving as proctor for APP reviews
- Develop, manage, and monitor practice outcome measures and performance metrics; ensure compliance with hospital service agreements and CareMind policies
- Coordinate new program and service rollouts to ensure timelines, deliverables, and communications are on track
- Draft and refine operational policies to improve outcomes and efficiency
- Foster collegial relationships with patients, clients, and colleagues to ensure high satisfaction and retention
- Perform additional duties and projects as assigned
Requirements:
- Bachelor's degree required in a relevant field of study; Master's degree preferred
- Minimum 5 years of combined inpatient healthcare administrative and operational experience
- Project management experience and/or experience implementing new partnerships or entering new markets
- Demonstrated experience building a company or business unit with measurable outcomes, including P&L management
- Proficiency in Microsoft Word, Google Suite (calendar, docs, sheets, slides), Excel, and PowerPoint; ability to create project plans, financial models, and presentations
- Experience with healthcare data and outcomes analysis
- Start-up or entrepreneurial experience is a plus
Location: Remote with in-person work across multiple hospital locations; preferred location is Washington, D.C. metro area. Monday–Friday, 8 AM–6 PM Eastern Time.
