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Writer is an enterprise generative AI platform trusted by leading companies like Mars, Marriott, Uber, and Vanguard to build and deploy AI agents grounded in their data. As an Infrastructure Engineer, you'll be responsible for ensuring the platform's availability, performance, and reliability 24/7, directly impacting hundreds of enterprise customers.
You'll work across the full infrastructure stack—SRE, DevOps, Infrastructure, and Platform engineering—with deep focus on one substantial initiative at a time (on-call posture, release pipelines, multi-region deployments, internal platforms). The role emphasizes simplicity and removing toil: automate operational tasks with Python or Go, challenge the status quo, and treat manual work as a defect to be designed out.
Technically, you'll design scalable, fault-tolerant infrastructure across AWS (preferred), GCP, and Azure, working fluently with Kubernetes, Helm, Terraform, and AI tooling. A key differentiator: you'll integrate AI agents (Claude Code, Droid, Codex) into your daily workflow—using them to investigate incidents, draft infrastructure changes, write runbooks, and review PRs. You'll build agentic setups where humans and digital teammates work as one team, encoding recurring tasks as internal skills that compound team throughput.
You'll lead incident response and post-mortems, tracing failures to root causes and preventing recurrence. End-to-end ownership means defining SLOs, carrying the on-call pager, and standing behind outcome metrics. You'll balance this week's critical fixes with 6–12-month platform direction, and collaborate cross-functionally with product, security, and engineering peers to guide system design from conception through launch.
You'll report to the Director of Engineering and work hybrid from either the London or New York hub.
About Writer
AI / Data / Infrastructure; SaaS / Enterprise Software — enterprise generative AI platform for business teams.
