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Salary: USD 245,000 - 285,000 / annual
Anthropic is seeking an Incident Manager for its Safeguards team to manage AI safety incidents from declaration through closure. The Safeguards team ensures Anthropic's AI systems are deployed safely, responsibly, and aligned with company values.
In this role, you will serve as incident commander for Safeguards incidents, assessing severity and coordinating responders across Legal, Communications, Policy, Threat Intelligence, Security, Engineering, and research teams. You will keep leadership informed with clear, accurate updates that hold up to legal and external scrutiny, ensure proper consultation before critical decisions, and coordinate external notifications when needed.
You will oversee the Safeguards Enforcement on-call queue on a rotating basis, triaging urgent requests, resolving what you can independently, and routing others to owning teams. You will recognize when a request signals the start of an incident and escalate appropriately. You will run post-incident reviews, assign action items to named owners, and track them through closure.
Beyond incident response, you will help build and scale the incident response program by scoping and delivering projects such as on-call automation, incident readiness improvements, and post-incident review processes. You will draft and maintain runbooks and standard operating procedures, work with Safeguards engineers to automate or reroute requests, and maintain incident records and metrics that demonstrate program performance to leadership.
This role includes after-hours and weekend incident coverage on a rotating basis. You may be exposed to explicit content spanning violent, sexual, or psychologically disturbing topics as part of incident investigation and response.
Minimum Education: Bachelor's degree or equivalent combination of education, training, and professional experience in a field relevant to the role.
Minimum Years of Experience: Experience level correlates with internal job level requirements.
Key Requirements:
- Experience running incidents or urgent escalations from start to finish in trust and safety, security, platform integrity, crisis management, or comparable field, with readiness to lead high-severity incidents with support
- Hands-on experience with incidents involving product/platform abuse or misuse, such as account compromise, fraud, or coordinated malicious activity
- Ability to make clear decisions under time pressure, record reasoning, and recognize when decisions belong to Legal, Policy, or leadership
- Ability to write short, accurate updates suitable for executive action and legal/external scrutiny
- Experience coordinating people across many functions who do not report to you, securing commitments, and following through
- Experience improving operational processes on own initiative and ability to distinguish between steps requiring human judgment and those suitable for automation
- Willingness to do hands-on queue work as a regular part of the job and treat it as a source of operational intelligence
- Ability to participate in after-hours and weekend incident coverage on a rotating basis
Preferred Qualifications:
- Experience joining an incident response function early and helping write runbooks and review processes
- Experience with incidents involving AI systems
- Experience with enforcement steps following incidents (account actions, law enforcement referrals, user/customer notifications)
- Experience working with threat intelligence or security investigation teams during incidents
- Experience with regulatory or external incident reporting and disclosure
- Experience running an on-call rotation or support escalation queue, including setting and measuring response targets
- Experience using AI tools to automate triage, summaries, or routine decisions with quality checks
- Working knowledge of SQL or similar tools for analyzing incident and queue data
- Experience designing and facilitating tabletop exercises
- Genuine interest in AI safety and responsible technology development
