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Salary: USD 45,760 - 74,000 / annual
A Place for Mom is seeking an Inbound Sales Representative to serve as the trusted first point of contact for families searching for senior care solutions. You will work remotely from your home office, taking inbound, pre-screened leads and conducting in-depth initial consultation calls with families exploring senior care options.
In this role, you will educate families on customized senior care solutions, help identify the senior living communities and home care providers that best match their needs, and act as a liaison between families and care providers. You will work a 40-hour schedule on an hourly, non-exempt basis with assigned shifts requiring strong schedule adherence. Schedules are set based on business needs and may include regularly scheduled evenings, weekends, and some holiday shifts.
Success is measured by reaching daily production benchmarks (inbound calls and outbound return calls), with the primary goal of referring families to communities and scheduling tours to drive move-ins. Your role is to be empathetic to families' situations and deliver an exceptional experience aligned with the company's mission of helping families navigate the aging journey.
A Place for Mom is the leading platform guiding families through every stage of the aging journey, connecting caregivers and their loved ones to vetted providers from a network of 15,000+ senior living communities and home care agencies. The company has been helping millions of families find appropriate care since 2000.
Requirements:
- Two or more years of experience in inside sales or inbound call center environments
- History of exceeding sales targets
- Ability to multitask: simultaneously talk on the phone and take notes on the computer
- Strong computer and typing skills, including proficiency with Word, Excel, and ability to learn and navigate internal CRM systems
