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Salary: CAD 60,000 - 65,000 / annual
AutoFi is a leading digital commerce technology platform powering sales and finance experiences for automotive brands and dealers. The company processes $4B in funded loans annually and is backed by major investors including Crosslink Capital, Santander, Ford, BMW iVentures, and JP Morgan Chase.
The Implementations Configuration Specialist reports to the Manager of Dealer Implementations and is responsible for the accurate, timely configuration and integration of AutoFi's products to support successful dealer partner launches, including new implementations and product expansions. You will work closely with Dealer Onboarding Specialists, internal stakeholders, and third-party vendors to translate dealer requirements into functional technical configurations, troubleshoot issues, and ensure deliverables meet quality standards and launch timelines.
Key responsibilities include:
- Own technical configuration and integration of AutoFi products for assigned dealer implementations, managing 13–20 concurrent implementations with competing priorities
- Collaborate with onboarding specialists and stakeholders to establish achievable launch timelines and identify dependencies
- Serve as technical point of contact for dealers, their representatives, and vendors to gather requirements, provide guidance, troubleshoot issues, and resolve blockers
- Apply and validate product configurations using APIs, JSON, XML, HTML, CSS, and related technologies
- Independently review and test configurations for accuracy and functionality before QA handoff
- Perform initial troubleshooting of configuration and integration issues, escalating complex problems appropriately
- Partner with QA to investigate and resolve defects
- Proactively communicate progress, risks, delays, and capacity constraints
- Complete post-launch adjustments, troubleshooting, and documentation
- Develop proficiency in AutoFi's product suite and dealer use cases
- Maintain accurate implementation records and contribute to process improvements
The role is part of Implementation Services, which focuses on onboarding net-new dealer partners and managing product upsells. You will develop deep expertise in AutoFi's product suite and integrations, ensuring dealers are configured for successful adoption.
Qualifications:
- 2–3 years of experience with SaaS platforms, technical configurations, system integrations, or related implementation activities
- 2–3 years of experience in client-facing implementations, technical onboarding, or SaaS support (strongly preferred)
- Working knowledge of APIs, JSON, XML, HTML, CSS, and Regex (strongly preferred)
- Hands-on experience using API testing tools such as Postman
- Technical aptitude and comfort with software configurations, system settings, integrated applications, and AI Agents
- Strong attention to detail and commitment to quality
- Excellent organizational, time management, and prioritization skills
- Ability to manage high-volume concurrent assignments and competing deadlines
- Strong ownership and accountability; ability to work independently and recognize when escalation is needed
- Excellent written and verbal communication skills
- Ability to adapt to changing priorities while maintaining accuracy and productivity
- Experience with third-party integrations, external vendors, or cross-functional teams (preferred)
- Familiarity with automotive dealership operations and technology ecosystems (asset, not required)
