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Perk (formerly TravelPerk) is an intelligent platform for travel and spend management that automates bookings, expenses, invoice processing, and related workflows. The company serves over 12,000 clients globally, including Bolt, GoCardless, and Fabletics, and employs 1,800+ people across 12 offices.
The Implementation Specialist (DACH) role is part of the Implementation team responsible for onboarding new clients and ensuring successful platform adoption. You will manage the full lifecycle of client implementations, from initial needs analysis through launch and adoption.
Key Responsibilities:
- Lead cross-functional project teams to execute new client implementations
- Develop tailored implementation plans based on client-specific needs and circumstances
- Initiate, plan, execute, control, and close implementation projects, including requirements documentation and deliverables
- Serve as primary point of contact for client escalations during onboarding
- Develop and implement strategy plans to achieve account ramp-up goals
- Stage, schedule, and prioritize accounts according to client and business needs
- Communicate complex technical information clearly to diverse audiences
- Ensure project team clarity on timelines, tasks, risks, and issues
- Review contracts, optimize resource management, and validate process quality
You will be measured on successful onboarding completion and platform adoption among client users. The role requires strong change management expertise and a commitment to delivering a premium client experience.
Requirements:
- Proven track record managing and delivering projects in international environments, with experience implementing products for multiple clients (travel agency or training experience also valued)
- Native German and fluent English (written and spoken) with excellent communication skills in both languages
- Organized, structured working approach with strong administrative skills and keen attention to detail
- Ability to analyze situations and deliver clear recommendations
- Strong relationship-building skills across all organizational levels, with ability to adapt communication to different audiences
- Strong customer focus and cultural fit with team values
- Personal drive to make a difference, comfort with challenges, and can-do attitude
- Ability to handle pressure calmly while maintaining passion for the work
- Smart, fast learner who is tech-savvy
Nice to Haves:
- Project Management studies or certification
- Travel industry experience
- Prior SaaS implementation role experience
