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Metaview is an AI company building agents that help enterprise companies hire with greater speed and precision. Founded by alumni from Uber and Palantir, the company has raised over $50M (Series B led by Google Ventures) and counts Brex, Affirm, Deel, Sierra, and Airtable among its customers. The company is growing 5x year-over-year and has been featured in Fortune, Forbes, TechCrunch, and The Times.
You will be Metaview's first Implementation Specialist, owning the customer onboarding experience from contract signature through steady-state adoption. This is a newly created role with significant opportunity to define best practices as the function scales.
Key responsibilities include:
- Managing implementations for strategic customers: developing implementation plans, driving setup, maintaining timelines, and ensuring clear communication of next steps.
- Configuring Metaview for each customer: writing prompts that define ideal candidate profiles, providing company and hiring context to agents, building note templates aligned with the customer's interview process, and integrating Metaview with the customer's ATS and tech stack. You'll progressively move customers to advanced features once fundamentals are working.
- Running training sessions: conducting end-user sessions, hiring manager onboarding, and creating custom training materials. Success is measured by sustained and increasing platform usage across all user groups.
- Monitoring adoption: identifying teams and users who haven't engaged, delivering targeted training or configuration adjustments, and serving as the primary customer contact during onboarding.
- Building reusable assets: documenting and systematizing what you build so future implementations can leverage your work, and sharing insights about what drives successful onboarding.
This role offers hands-on exposure to how AI adoption actually works inside businesses, across dozens of companies annually at a company defining the category.
QUALIFICATIONS:
- 2+ years of experience in implementation, onboarding, or professional services at a B2B SaaS company with complex, multi-module products, OR experience in recruitment operations with deep knowledge of tools and workflows.
- Strong project management skills: ability to manage multiple simultaneous implementations at different stages, each with distinct milestones, dependencies, and stakeholders.
- Product fluency: comfort with technical detail, configuration, integrations, data, and prompts. Ability to write ideal candidate profiles, troubleshoot sourcing searches, and teach hiring managers to maximize agent capabilities. Personal experience using AI tools is expected. Metaview experience is a plus but not required.
- Training and behavior change expertise: ability to break down complex products into learnable pieces, adjust delivery based on audience response, and measure success by sustained usage rather than immediate feedback.
- Hospitality mindset: commitment to tailoring implementations to customer needs rather than running standardized scripts; easy to work with on calls.
- Systems thinking: instinct for converting one-off solutions into reusable, scalable processes.
