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Salary: USD 65,000 - 70,000 / annual
Kaleidoscope is reimagining technology in the scholarship space, providing tools and services to help organizations launch and operate world-class scholarship programs. The company serves foundations, corporations, and individuals seeking to create meaningful scholarship opportunities for students facing financial barriers.
As Implementation Specialist, you will own the complete client onboarding experience from kickoff through successful launch and handoff to Customer Success. You'll be the primary implementation resource, guiding clients through requirements gathering, configuration, testing, training, and go-live. This role offers the opportunity to shape Kaleidoscope's implementation approach as the company scales, improving processes, creating repeatable solutions, and leveraging AI to work more efficiently while maintaining quality standards.
Key Responsibilities:
- Own multiple client implementations end-to-end, from kickoff through successful launch and Customer Success handoff
- Gather requirements and translate client goals into clear, actionable implementation plans
- Build and configure accounts, forms, workflows, and award cycles to client specifications
- Lead client workshops, including helping organizations build scholarship programs from scratch
- Deliver training on core platform modules to ensure client independence post-launch
- Perform technical and functional testing across all user workflows
- Manage project timelines, milestones, risks, and client expectations
- Partner with Sales, Account Management, and Customer Success to ensure seamless transitions
- Surface client feedback and product gaps to internal teams
- Identify opportunities to improve implementation processes and leverage AI for efficiency
- Maintain implementation speed and quality metrics, including time-to-value and go-live success rates
- Serve as internal implementation subject-matter expert and culture champion
This is a hybrid role based in the Minneapolis office: 3 days on-site, 2 days remote.
Required Qualifications:
- Bachelor's degree or higher
- 2+ years of experience in SaaS implementation, onboarding, solutions consulting, professional services, or similar client-facing implementation role
- Demonstrated experience owning software implementations from kickoff through go-live
- Experience gathering client requirements, translating business processes into software configurations, coordinating testing, and delivering client training
- Strong project management, organization, and follow-through skills with ability to manage multiple implementations and shifting priorities
- Strong technical aptitude and ability to quickly learn and confidently support new software platforms
- Ability to translate client goals and workflows into clear, actionable implementation plans
- Experience troubleshooting client issues and navigating implementation challenges to successful resolution
- Excellent written and verbal communication skills with ability to build trust with clients and internal teams
- Experience collaborating cross-functionally with Sales, Account Management, Customer Success, Product, or similar teams
- Comfort using AI tools to improve productivity with sound judgment to review and validate AI-generated work
- Demonstrated attention to detail, ownership, and continuous improvement mindset
- Passion for education, scholarships, and creating opportunities for students
- Proficiency with Microsoft Office Suite
- Ability to pass a background check
- Authorized to work in the US for any employer
Preferred Qualifications:
- Experience implementing EdTech, nonprofit, grants, scholarships, or workflow-based SaaS products
- Experience with software supporting complex application, review, award, or reporting workflows
- Experience building or improving implementation processes, playbooks, or methodologies
- Experience in startup or high-growth SaaS environments
