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iScribeHealth is seeking an Implementation and Adoption Specialist to lead healthcare clients through product implementation, training, go-live support, and long-term adoption. This is a highly customer-facing role requiring approximately 90% travel (3-4 weeks per month, primarily overnight with frequent air travel across the US).
You will serve as the primary point of contact for clients from contract signature through implementation and beyond, partnering closely with Customer Success, Operations, and internal teams. Your responsibilities include:
**End-User Training & Support:**
- Facilitate engaging training sessions for physicians and healthcare teams, both in-person and virtually
- Lead classroom-style training programs and develop/update training materials as the product evolves
- Provide real-time guidance and hands-on support, especially during go-live week
- Coach clients on best practices to maximize product value within their workflows
- Respond promptly to end-user questions and address adoption challenges
**Implementation & Adoption:**
- Support clients during go-live by visiting multiple sites and assisting with setup and configuration
- Provide hands-on demonstrations of product usage and key workflows
- Actively engage with physicians during clinic visits to encourage consistent product use
- Monitor end-user adoption rates and identify areas needing additional support
- Escalate issues and provide feedback to leadership
**Relationship Building:**
- Build strong, professional client relationships supporting long-term partnerships
- Act as the client champion during implementation and go-live phases
- Ensure client needs are heard, concerns addressed, and implementation stays on track
- Partner with leadership to support client retention and long-term success
**Onsite Presence:**
- Travel frequently to client sites across the United States
- Maintain strong onsite presence for effective face-to-face engagement
- Represent iScribeHealth professionally in fast-paced, customer-facing healthcare environments
- Adapt quickly to different clinical settings and implementation timelines
**Requirements:**
- Proven experience in client engagement, training, or implementation roles within healthcare or technology
- Strong customer service and interpersonal skills
- Excellent training and communication abilities
- Ability to work independently without close supervision
- Comfort with dynamic work environments and extensive travel (90% travel expectation)
- Professionalism, resilience, and adaptability in customer-facing settings
- Ability to build trust with physicians, healthcare teams, and client stakeholders
- Strong problem-solving skills and ability to provide calm, hands-on support during implementation
