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Salary: USD 95,000 - 115,000 / annual
LogicGate is a leading AI-powered GRC (Governance, Risk, and Compliance) platform for enterprise customers. As an Implementation Services Manager, you will own the complete customer onboarding experience from kickoff through rollout, managing the full project lifecycle while providing GRC and platform expertise to help customers realize value quickly.
You will work with mid-market and enterprise customers across Financial Services, Healthcare, and other verticals, acting as their trusted advisor through complex implementation processes. The role requires both project management discipline to run multiple concurrent engagements and deep platform knowledge to consult on configuration decisions in real time.
Key Responsibilities:
- Own end-to-end onboarding and follow-on implementations for assigned accounts, ensuring seamless technical configuration and user training milestones
- Serve as dedicated project manager for multiple concurrent implementations, tracking milestones, delegating tasks, driving accountability, and proactively identifying and mitigating risks
- Lead discovery sessions to gather business requirements and document client-specific needs, mapping logical workflow designs aligned with platform adoption best practices
- Consult with customers to design tailored implementation strategies grounded in their GRC program maturity, identifying quick wins to accelerate time-to-value
- Perform hands-on configuration of Risk Cloud applications to satisfy highly customized enterprise use cases, adapting templates at advanced complexity levels
- Manage project delivery time, utilization data, and financial stewardship to ensure alignment with professional services schedules and revenue recognition
- Build trust-based relationships across all customer organizational tiers, establishing executive presence and serving as go-to advisor as risk management needs expand
- Partner with Sales, Solution Engineering, Customer Success, and Product teams to eliminate friction during handoffs and share platform feedback
- Consult with customers on leveraging Risk Cloud's AI capabilities to accelerate risk assessments and automate compliance evidence collection
- Integrate modern AI tools and automated workflows into project management practices to optimize implementation delivery
Requirements:
- 3+ years of experience in technical consulting, software implementation, enterprise project management, or closely adjacent client-facing role (ideally within B2B SaaS)
- Proven ability to manage multiple large, concurrent technical implementation projects simultaneously while maintaining exceptional quality, timeline adherence, and stakeholder trust
- Strong technical acumen and comfort with visual configuration work; ability to deeply learn complex software architectures and build relational data models or workflows within low-code/no-code platforms
- Intermediate to advanced proficiency in Excel or comparable data tools to support customer data migrations, formula configurations, and system logic designs
- Exceptional written and verbal communication skills with demonstrated experience directly managing and advising executive-level stakeholders on complex project phases
Nice to Have:
- Foundational or practitioner experience in GRC, risk management, compliance, or cybersecurity
- Hands-on familiarity with customer success management platforms (Gainsight, Catalyst, Totango) and standard project management software (Jira, Asana)
- Strong demonstrated curiosity for emerging technologies and comfort utilizing or experimenting with Generative AI tools to streamline documentation, analyze data sets, or solve configuration challenges
