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Emburse is an AI-powered expense intelligence platform serving 12M+ users across 120 countries. The company helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise.
As Implementation Project Manager, you will lead end-to-end software implementations for large enterprise clients, taking primary ownership of high-revenue, complex, and strategic projects. You will facilitate client kick-offs and discovery meetings to translate business needs into tailored software capabilities. You will configure Emburse software according to project scope using UI settings, back-end configurations, and administrative tools.
You will mentor and guide Implementation Specialists on best practices and technical onboarding, serving as the primary escalation contact for internal teams on product, process, and complex technical questions. You will partner with Customer Success, Development, and Product teams to align on client needs, manage technical escalations, and execute seamless handoffs.
You will track milestones, manage deliverables, and handle multiple concurrent implementations while proactively mitigating risks. You will deliver consultative customer service and maintain clear, regular status updates with client-side and internal stakeholders throughout the project lifecycle. You will help develop and update core implementation workflows, providing guidance to refine internal tools, reduce turnaround times, and boost efficiency. You will maintain advanced technical knowledge of Emburse solutions through continuous learning and collaboration to guide clients toward optimal long-term system usage.
REQUIREMENTS:
- 5+ years of project management experience in a software delivery organization, including active involvement or leadership within a PMO environment
- PMP (Project Management Professional) certification is highly desirable
- Strong understanding of corporate accounting systems, financial practices, and industry terminology relevant to expense and financial operations
- Hands-on mastery of the end-to-end project lifecycle with proven ability to manage complex, enterprise-level implementations with minimal oversight
- Exceptional customer-handling skills with demonstrated success navigating complex client escalations, resolving concerns, and exercising influence with external stakeholders
- Skill in analyzing business data to understand client operations, identify core requirements, and deliver actionable, high-value configuration insights
- Strong ability to see the "big picture," evaluate workflows, and execute efficient, scalable implementation processes across projects
- Excellent business writing and verbal communication skills, with fluency in articulating the value of structured project management practices to clients and internal teams
