SlipstreamJobs tracks this role from the company's public career site. Apply directly on the employer's site.
Vida Health is a virtual, personalized obesity care provider combining evidence-based treatment with advanced technology and top-notch healthcare providers. The company serves Fortune 100 companies, major national payers, and large providers.
The Implementation Operations Manager will serve as the technical and operational point of contact for client implementation work, owning the full lifecycle from sales handoff through ongoing quality assurance and process improvement. This role bridges Client Success Implementation Managers, Account Managers, Data Operations teams, Clinical Operations Leads, and Vida's Product & Engineering teams.
Key responsibilities include:
- Execute Client Success initiatives with comprehensive documentation of processes, action plans, issues, resolutions, and client communications
- Track and maintain current and new client details as an ongoing reference source
- Align internal stakeholders and drive progress on client-facing deliverables and issue resolutions
- Map client data to internal schemas, run test loads, and perform QA to ensure high data quality and error-free ingestion
- Monitor SLAs for data processing, maintain operational dashboards, and drive quick resolution of pipeline issues
- Support file configurations, launch readiness, and platform tooling enhancements within Client Command Center
- Onboard client files through GCS and Fivetran into DBT models, including canonical mapping, eligibility matching, and QA of fill rates
- Load and process incoming healthcare files (labs, claims, pharmacy) via secure SFTP delivery
- Collaborate with Engineering to validate ingestion pipelines and surface file anomalies
- Source and align requirements for program configuration alongside Product and Account Management stakeholders
- Update operational tables and maintain changelogs for rule configuration changes
- Implement billing workflows using Google Sheets, dbt, and SQL transformations
- Configure pricing, billable items, engagement rules, and grace periods based on contract requirements
- Validate end-to-end setup using dashboards and raw data pipelines
- Deploy optimized program rules using custom Python scripts and Firestore
- Partner with QA to validate member onboarding logic
- Coordinate with Product, Client Success, Engineering, and Analytics to ensure readiness across all launch-related workflows
- Communicate clearly with both technical and non-technical stakeholders
- Participate in continuous improvement efforts for tooling, templates, and SOPs
- Serve as liaison to key Client Success partners to enhance coordination and visibility
- Proactively optimize workflows to increase efficiency, reduce manual effort, and scale repeatable processes
Requirements:
- Bachelor's degree in a quantitative, technical, or business field, or equivalent experience
- 3+ years in data operations, analytics, health tech, or technical implementation
- Experience in digital health, health plans, employer benefits, or B2B SaaS client onboarding
- Familiarity with healthcare data types: eligibility, claims, pharmacy, lab, and prior authorization
- Experience turning contract terms into system configuration, such as billing, SLAs, or performance guarantees
- Experience working in a HIPAA-regulated environment with sound handling of protected health information
- Past working examples of using scripting languages (e.g., Python) to automate and execute tasks is a major bonus
- Critical thinking skills, ability to analyze data, identify gaps and risks, and work with stakeholders to create and implement recommendations for improvement
- Must be a self-starter with the ability to work independently or in a team environment and have an ownership mentality
- Must be organized and able to manage multiple tasks and apply good judgment in resolving complex, cross-functional issues
- Must be authorized to work in the U.S.; Vida is unable to sponsor work visas
- Must reside in/be able to work from a U.S. state where Vida is registered
