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Sensi.AI is seeking an Implementation Manager to lead onsite deployments with home care agencies across the United States. This customer-facing role sits at the intersection of AI, aging care, and real human support. You will serve as the trainer, coach, relationship-builder, and onsite implementation expert for agencies adopting Sensi's technology.
Key responsibilities include leading onsite deployments with home care agencies, including device setup, router installation, staff training, and hands-on implementation support. You will train agency teams on how to use Sensi's technology, understand key workflows, and confidently explain the product to clients, families, and internal stakeholders. You'll serve as the onsite teacher and trusted advisor who helps non-technical users feel comfortable and confident with the platform.
You will present Sensi's AI product and value proposition to agency teams, clients, families, and key stakeholders during field visits. You'll manage onboarding from post-sale through successful implementation, ensuring agencies are trained, operational, and positioned for long-term adoption. You'll identify training gaps, adoption risks, or operational blockers and work cross-functionally to resolve them.
Relationship-building is central to this role. You will develop strong connections with agency owners, care managers, caregivers, and other key client stakeholders. You'll support light technical troubleshooting during deployments and escalate issues when needed. You'll gather and document client feedback, field insights, and adoption blockers to help improve the product, customer experience, and internal processes.
Administrative responsibilities include maintaining accurate account documentation, activity tracking, deployment notes, and status updates in HubSpot. You'll partner closely with Customer Success, Product, Support, Sales, and Operations to ensure successful client outcomes. You'll stay involved throughout the onboarding lifecycle to help agencies maintain momentum after the onsite visit.
This role requires frequent domestic travel, typically 60–75%. You'll support approximately 10–15 agency deployments per quarter. Most onsite deployments include 2 full days onsite with the agency, plus ½ day of travel to the client and ½ day of travel returning home. Whenever possible, travel will be scheduled close to your home region to reduce transit time and support work-life balance.
