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Salary: GBP 70,000 - 90,000 / annual
Bobyard uses computer vision and NLP to automate construction takeoffs and estimates, enabling contractors to bid faster and win more work. The company raised a $35M Series A led by 8VC and is scaling rapidly.
As Implementation Manager, you own the first 45 days of every new customer engagement, from contract signature through to a live, trained, and adopting account. You are responsible for ensuring launch quality is consistent and repeatable, independent of which CSM inherits the account afterward. This role is remote within the UK, operates during UK hours while collaborating with the San Francisco team, and supports the company's largest regional customers.
Key responsibilities:
- Convert every AE/SE handoff into a confirmed launch plan within 48 hours of contract signature
- Configure accounts and conduct kickoff and hands-on training to get field crews actively using Bobyard on real jobs
- Drive customers to their first completed workflow and adoption milestone within the 45-day window
- Run reinforcement sessions and office hours to identify and support at-risk accounts before churn occurs
- Escalate and resolve blockers with CS and Product teams until fully resolved, not just logged
- Hand off to the CSM with all exit criteria closed and comprehensive account documentation
You will manage 10+ concurrent launches with minimal day-to-day oversight, own your launch and time-to-value SLAs, and maintain sharp, structured written communication throughout the customer lifecycle.
Requirements:
- 2+ years of hands-on experience owning SaaS onboarding or implementation across a real portfolio of accounts
- Hands-on comfort configuring software yourself
- Proven experience running live training for non-technical or field-based users
- Track record of meeting launch or time-to-value SLAs with demonstrated understanding of your metrics
- Sharp, structured written communication skills
- Ability to own 10+ concurrent launches with minimal day-to-day oversight
Nice to have:
- Vertical SaaS or construction tech experience
- Experience with CRM or onboarding tooling (Salesforce, Asana, Notion)
- Track record of building an onboarding playbook from scratch
- Bilingual capabilities (Spanish or other languages)
