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Salary: USD 116,400 - 192,100 / annual
Moveworks (now part of ServiceNow) is seeking an Implementation Manager to oversee the successful delivery of the Moveworks Agentic AI platform to enterprise customers. You will lead end-to-end implementation projects, ensuring on-time and on-budget delivery while driving customer value through AI-powered workflow automation.
In this role, you will:
- Lead customers through initial Moveworks implementations and new product launches, often collaborating with services partners
- Manage engagement governance, timelines, scope, risk, change management, resourcing, and reporting
- Help customers identify, map, build, and launch agentic workflows that deliver measurable business value
- Provide change management guidance to ensure successful adoption and organizational readiness
- Serve as the primary point of contact between Sales, partners, and customers, understanding challenges and ensuring alignment on solutions
- Mentor team members and partners to achieve engagement deliverables
- Identify gaps between actual progress and planned milestones, proposing and driving resolutions
- Partner with Product as a customer champion, sharing field insights to inform product design and development
- Coordinate with Customer Success Managers to ensure seamless transition to post-launch support
You will work with enterprise customers implementing sophisticated AI solutions, requiring strong project management discipline, technical acumen, and executive-level relationship skills.
Requirements:
- 4+ years of progressive experience leading software implementations (SaaS preferred) with enterprise customers, or equivalent education/experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact)
- Project management experience including scope control, budgeting, estimating, and resource management
- Ability to creatively propose technical solutions and communicate technical concepts clearly
- Process-focused with strong problem-solving ability
- Experience building strong internal and external relationships, including with senior-level executives
- Comfort running complex projects independently
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively across cross-functional teams
- Diplomatic, tactful, and poised under pressure
- Bachelor's degree required
- Ability to travel up to 25% of the time
