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Salary: USD 116,400 - 192,100 / annual
The Implementation Manager at Moveworks (now part of ServiceNow) oversees the on-time, on-budget delivery of the Moveworks agentic AI platform to enterprise customers. This is a customer-facing leadership role that combines project management, change management, and technical acumen.
Key Responsibilities:
- Lead customers through initial implementation of Moveworks and new product offerings, often collaborating with services partners
- Manage engagement governance, timeline, scope, risk, change management, resourcing, and reporting
- Help customers identify, map, build, and launch agentic workflows that drive measurable business value
- Provide change management best practices to ensure successful adoption and organizational readiness
- Serve as the single point of contact between Sales, partners, and customers to encourage collaboration and agreement on solutions
- Mentor team members and partners to achieve engagement deliverables
- Identify gaps between actuals and plan of record, proposing and driving resolutions
- Partner with Product as a field champion, sharing customer insights for product design and development
- Ensure seamless transition to post-launch support with Customer Success Managers
- Work with senior-level executives to understand customer goals and align deliverables
About Moveworks: An agentic AI assistant platform that enables employees to interact with business systems through natural language to find answers and automate tasks. Trusted by 350+ companies including 10% of the Fortune 500, representing 5.5M+ employees. Recently acquired by ServiceNow (December 2025) to combine workflow automation with advanced reasoning and natural language capabilities.
Requirements:
- 4+ years progressive experience leading software implementations (SaaS preferred) with enterprise customers, or equivalent education/experience
- Experience leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving (e.g., using AI-powered tools, automating workflows, analyzing AI-driven insights)
- Project management experience including scope control, budgeting, estimating, and resource management
- Ability to creatively propose technical solutions and communicate technical concepts clearly
- Process-focused with strong problem-solving ability
- Experience building strong internal and external relationships with senior-level executives
- Comfort running projects independently with creativity
- Experience driving complex issues through analysis and resolution
- Experience working collaboratively across cross-functional teams
- Diplomatic, tactful, and poised under pressure
- Bachelor's degree required
- Ability to travel up to 25% of the time
