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Rippling is an all-in-one workforce management platform that unifies HR, IT, and Finance operations. This role leads complex, high-impact implementations for enterprise customers with sophisticated operating models and broad stakeholder groups.
You will serve as the trusted technical and strategic advisor for enterprise customers implementing Rippling's Global Employee Management Platform, acting as the primary point of escalation for complex deployments and strategic decisions. You'll lead enterprise-scale implementations end-to-end, owning customer timelines, managing executive steering committees, and ensuring successful adoption across complex organizational structures.
Key responsibilities include:
- Facilitate monthly steering committee sessions with C-level stakeholders, presenting progress, managing scope changes, and maintaining strategic alignment
- Conduct deep discovery and scoping sessions with customers to map business processes, identify integration requirements, and translate complex needs into implementation strategies
- Manage multi-stakeholder alignment across IT, Finance, HR, Payroll, and Operations teams, navigating conflicting priorities and securing buy-in at all levels
- Own project management for multiple concurrent enterprise deployments, managing timelines, budgets, and resource allocation
- Serve as a domain expert on HR, Payroll, and Accounting best practices, guiding customers through complex transformations and change management
- Work cross-functionally with Customer Experience, Sales, and R&D to solve enterprise blockers and feed insights back into product development
- Identify blockers proactively and escalate appropriately to ensure implementation success
You'll take on independent projects and demonstrate individual strengths from product to client experience, ensuring seamless implementation experiences for enterprise clients.
REQUIREMENTS:
- 5+ years managing enterprise implementations in HR, Payroll, Accounting, or adjacent platforms (not SMB/mid-market)
- Proven track record leading 6-figure+ deployments with executive stakeholder management and steering committee experience
- Expert project management skills: managing complex timelines, budgets, resource constraints, and multiple concurrent enterprise projects
- Deep experience conducting discovery, scoping, and requirements-gathering sessions with C-suite and department heads
- Demonstrated ability to navigate and align competing priorities across 5+ internal and external stakeholders simultaneously
- Strong change management mindset—understanding that enterprise implementations are 60% change and 40% technical
- Relentless problem-solver who digs into root causes and asks hard questions
- Autonomous and strategic thinker who identifies blockers before they become problems
BONUS:
- Prior experience with HR platforms, Payroll platforms, or complex SaaS transformations
- Background in Enterprise Account Management or Solutions Consulting
- Proficiency in JIRA, SFDC, G Suite, and enterprise project management tools
